Field IT Support Specialist

2 weeks ago

Portland, Oregon, United States Dentech llc Full time
Position Overview

Dentech LLC is a well-established, locally owned enterprise with nearly 25 years of experience in the industry. We operate across a broad geographic area from two primary service hubs, providing exceptional service and support.

We are seeking an individual who thrives in an independent work environment and is eager to enhance their skill set while advancing within the organization. Comprehensive on-the-job training will be provided, as our field often involves proprietary systems. While specific industry knowledge is not a prerequisite, a solid foundation in IT and networking will facilitate a smooth transition into the role. This position is heavily client-focused and requires a self-motivated approach, with significant opportunities for expanding both your client portfolio and career within the company.

Key Responsibilities

This role is not confined to a desk; you will engage with clients daily, face new challenges, and occasionally handle physically demanding tasks. You should be comfortable driving throughout the region in various weather conditions.

Technical Skills Required

  • Proficient in navigating and managing Windows Server Environments.
  • Experience with Active Directory, DHCP, and DNS management.
  • Strong understanding of User Permissions and Group Policy Management within a Windows AD framework.
  • Knowledge of File and Folder Sharing, Drive Mapping, and Printer Management across Microsoft Windows environments.
  • Familiarity with email systems, their protocols, and configurations.
  • Thorough knowledge of Microsoft Office Products, including installation and configuration.
  • Working knowledge of virtualization technologies, particularly Hyper-V.
  • Understanding of network protocols, especially TCP/IP, and the tools for testing communications.
  • Experience in network setup and troubleshooting, including routing, switches, VLANs, and firewalls.
  • A minimum of two years in end-user technical support is required.

Non-Technical Skills Required

  • Exceptional customer service and interpersonal abilities, capable of maintaining professionalism in challenging situations.
  • Effective time management and efficiency, both independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Good judgment to assess situations and provide timely solutions.
  • Attention to detail, organizational skills, and the ability to prioritize multiple tasks.
  • Effective communication skills to convey technical information to non-technical users.
  • Physical fitness to perform job duties, including lifting up to 50 lbs.
  • A valid driver’s license and reliable transportation are essential.

Compensation and Work Schedule

Training Period
- Starting hourly rate of $35.
- Training duration is typically 90 days, subject to individual skill levels.

Post-Training
- Full-time hours averaging between 40-55 hours per week.
- Hourly compensation ranges from $40 to $55, with performance-based raises.
- Eligibility for quarterly bonuses.
- Increased independence in work responsibilities and collaboration on projects with team members.

This position may require extended hours, including occasional late nights and weekend work, with prior notice. If you are adaptable and proactive, this role offers a dynamic and rewarding experience, distinct from traditional desk jobs. Our company culture emphasizes high-quality work, strong work ethic, and a commitment to excellence in the industry.

If you believe this opportunity aligns with your career aspirations, we encourage you to submit your resume for consideration. We look forward to your application.

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