Implementation Specialist

4 days ago


New York, New York, United States Dossier Full time
Implementation Specialist

Dossier, a pioneering SaaS Healthcare software company, is seeking a skilled Implementation Specialist to drive the growth of our organization.

This role is responsible for overseeing the end-to-end implementation process of customer projects, from onboarding to successful project delivery.

Key Responsibilities:
  • Take ownership of customer implementation projects, ensuring timely completion and exceeding expectations.
  • Develop and maintain comprehensive project documentation, including project plans and status reports.
  • Collaborate with customers to understand their specific requirements and translate them into effective product configurations.
  • Provide training and support to customers on software usage, including best practices and workflow optimization.
  • Establish and maintain strong relationships with customers, serving as the primary point of contact throughout the implementation process.
  • Coordinate with internal teams to meet project milestones and ensure a smooth transition to Customer Success.
Requirements:
  • Bachelor's degree
  • 2+ years of software implementation experience
  • Experience in a healthcare setting is highly desirable

What We Offer:

A dynamic work environment, opportunities for growth and development, and a chance to be part of a pioneering company in the Healthcare software industry.



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