Implementation Specialist

5 days ago


New York, New York, United States ShipHero Full time
Job Title: Implementation Specialist

At ShipHero, we're revolutionizing the way businesses manage their ecommerce logistics. As an Implementation Specialist, you'll play a crucial role in ensuring seamless integration between our proprietary Warehouse Management Software (WMS) and our customers' systems.

Responsibilities:
  • Coordinate with subject matter experts and solution providers to ensure smooth data flow between systems.
  • Collaborate with customer and ShipHero teams to customize solutions and troubleshoot any issues that arise.
  • Drive the growth of customer accounts by implementing high-performing solutions and integration tools.
  • Act as a trusted platform expert for potential clients, driving sales, success, and expansion of accounts.
  • Gather, prioritize, and communicate customer use cases to our Product and Engineering teams, directly influencing our product strategy and development roadmap.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3+ years of experience in software integration.
  • Strong technical background in programming languages such as Java, Python, and JavaScript.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Strong communication skills, both verbal and written.
What We Offer:
  • Company-provided equipment to help you succeed in your role.
  • PTO + holidays.
  • Mandatory fun time - we mean it
  • Robust benefit offerings, including Health, Dental, Vision, Life, Accident, Short Term Disability, and Critical Illness (availability dependent on location).
Our Core Values:
  • Do the right thing - we act with integrity and honesty, embracing accountability and doing what's right, even when no one is watching.
  • Tenacity - we take a relentless approach in our business, showing up expecting to win every day and obsessing about serving our clients and employees.
  • Have Fun & Be Bold - we support work-life balance and have fun while being our bold and authentic selves.
  • Scrappiness - we do more with less, being scrappy, determined, resourceful, and relentless in delivering results.


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