Implementation Specialist

2 weeks ago

New York, New York, United States ShipHero Full time
Job Title: Implementation Specialist

At ShipHero, we're revolutionizing ecommerce logistics with our cutting-edge Warehouse Management Software (WMS). As an Implementation Specialist, you'll play a crucial role in onboarding our customers and ensuring seamless data flow between our software and their systems.

Responsibilities:
  • Drive the growth of customer accounts by implementing high-performing solutions and integration tools.
  • Act as a trusted platform expert for potential clients, driving sales, success, and expansion of accounts.
  • Demonstrate a profound understanding of customers' technology landscapes and how they align with ShipHero's software.
  • Gather, prioritize, and communicate customer use cases to our Product and Engineering teams, directly influencing our product strategy and development roadmap.
  • Stay up-to-date with emerging trends and technologies in software implementation.
  • Oversee the effort to ensure data flows seamlessly between systems.
  • Test and troubleshoot integrations to ensure their proper functioning.
  • Enhance efficiency within internal teams by designing automated workflows and developing sophisticated internal tools.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3+ years of experience in software integration.
  • Strong technical background in programming languages such as Java, Python, and JavaScript.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Strong communication skills, both verbal and written.
  • Experience with integration platforms such as MuleSoft, Dell Boomi, or Informatica is preferred.
  • Experience with cloud-based systems such as AWS, Microsoft Azure, or Google Cloud Platform is a plus.
What We Offer:
  • Company-provided equipment to help you succeed in your role.
  • PTO + holidays.
  • Mandatory fun time - we mean it
  • Work-life balance in spades.
  • Robust benefit offerings, including Health, Dental, Vision, Life, Accident, Short Term Disability, and Critical Illness (availability dependent on location).
Our Core Values:
  • Do the right thing - our employees are held to the highest standards.
  • Tenacity - we take a relentless approach in our business.
  • Have Fun & Be Bold - we support work-life balance and have fun while being our bold and authentic selves.
  • Scrappiness - we do more with less.

ShipHero is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or any other characteristic protected by law. If you require accommodations due to a disability at any stage of our hiring process, please notify our Human Resources Team.

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