Implementation Specialist

3 days ago

New York, New York, United States Syneos Health inVentiv Health Commercial LLC Full time
Job Description

The Implementation Specialist plays a critical role in the end-to-end management of the implementation process and key deliverables for clients. This position requires a strong understanding of project management principles, as well as excellent communication and interpersonal skills.

Key Responsibilities:
  • Develop and negotiate the implementation plan and monitor progress against timeline due dates.
  • Interact directly with clients, subcontractors, and other internal or external business units as needed to design and develop implementation/communication/enrollment strategies.
  • Ensure a superior client experience while developing the skills and supervising the work of consulting staff team members.
  • Proactively seek opportunities to build skills, experiences, and relationships by contributing to project engagements, internal initiatives, and business development opportunities.
  • Support business development efforts by conducting background research, identifying key business questions, and developing slides for proposal decks.
  • Participate in pitches to win new projects.
  • Support the overall cross-functional management of projects, at both the client organization, as well as internally at Syneos Health.
  • Understand and contribute to the effective management of project scope, approach, budget, resource allocations, and timelines.
  • Act as the day-to-day point person for the development of client deliverables and management of the client relationship.
  • Serve as a primary liaison with clients.
  • Establish a trusted advisor relationship with the client through personableness, trust, credibility, and reliability.
  • Develop and maintain relationships with clients/vendors to foster business development opportunities.
  • Exhibit exceptional attention to detail and support project management/leadership with the creation of project deliverables and the day-to-day management of client relationships.
  • Participate in fielding client questions and anticipating client questions and concerns.
  • Display comfort and competence in creating and documenting project activities, including meeting minutes, status reports, and other client communications and project administration.
  • Maintain document version control and style guidelines.
  • Ensure proper document retention policies are followed.
  • Support project closure activities, including document redaction and archival.
  • Approach project ambiguity, client changes, delays/expedites, and/or unexpected data findings with maturity and professionalism.
  • Maintain regular communication with project management and leadership.
  • Partners effectively and expeditiously with project management and leadership to propose and agree on recommended next steps.
  • Exhibit professional, positive, respectful, and mature interactions internally & externally.
  • Display passion and drive while advocating for a superior client experience through project delivery.
  • Actively participate in company-sponsored events, training and professional development opportunities, meetings, and office and Advisory Group initiatives.
  • Drive a positive, collaborative, and professional team culture through words, attitude, and actions.
  • Understand personal strengths and development needs.
  • Seek feedback and coaching.
  • Set annual professional development goals and engage in appropriate developmental stretch opportunities.
  • Proactively seek opportunities to expand knowledge, and begin developing subject matter expertise, within the biopharmaceutical industry, Consulting service offerings, and client products and markets.
  • Deepen expertise in system implementation requirements, best practices, software, service offerings and/or functional areas.
  • Demonstrate Syneos Health core values in action and word: challenge the status quo, collaborate to deliver solutions, and passionate to change lives.
Requirements:
  • Bachelors or Master's degree (preferred) in life sciences or business.
  • Significant experience in consulting management in the life sciences, pharmaceutical/biotech consulting industry or equivalent industry role.
  • Experience working with one or more R&D operational roles (clinical operations, regulatory, safety or similar discipline) either in industry or consulting.
  • Engagement management experience required.
  • Strong interpersonal communication skills.
  • Strong presentation and business development skills.
  • GxP System Implementation and Validation experienced required.
  • Demonstrated experience supporting implementations of cloud-based enterprise software such as Veeva Vault, Oracle, Medidata or OpenText.
  • The drive for self-development, the ability to collaborate, and an action-oriented work ethic.

Why Syneos Health?

Syneos Health is a global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. We believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance.

Benefits:

  • Competitive compensation package.
  • Health benefits to include Medical, Dental and Vision.
  • Company match 401k.
  • Flexible paid time off (PTO) and sick time.

Equal Opportunity Employer:

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled).

COVID-19 Vaccination Policy:

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees.

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