Unified Communications Engineer

2 weeks ago

San Francisco, California, United States Rose International Full time

Job Summary:

We are seeking a highly skilled and innovative Unified Communications (UC) Engineer to join our team at Rose International. As a key member of our IT department, you will play a pivotal role in designing, developing, and supporting cutting-edge conference room systems, ensuring seamless communication and collaboration across our organization.

Key Responsibilities:

  • Design and Implement Advanced Solutions: Develop and implement state-of-the-art audio-visual and IT solutions for conference rooms, incorporating the latest technologies and meeting current and future organizational needs.
  • Upgrade and Enhance Existing Systems: Upgrade existing systems to enhance functionality and performance, ensuring they meet current and future organizational requirements.
  • Collaborate with Stakeholders: Collaborate with stakeholders to understand requirements, develop tailored solutions, and deliver high-quality implementations.
  • Develop Automation Solutions: Develop and deploy automation solutions to streamline conference room operations and enhance user experience.

Technical Support and Maintenance:

  • Provide Expert Technical Support: Provide expert technical support for conference room systems, including video conferencing and audio-visual equipment.
  • Troubleshoot and Resolve Issues: Troubleshoot and resolve complex UC system issues to ensure minimal downtime and maximum efficiency.
  • Perform Regular Maintenance: Perform regular maintenance and updates on conference room equipment and software, ensuring optimal performance.

Integration and Innovation:

  • Leverage APIs: Leverage APIs to integrate various systems and software, creating a cohesive and efficient UC environment.
  • Develop Comprehensive Testing Plans: Develop and execute comprehensive testing plans for new and existing technologies, ensuring all systems meet quality and performance standards before deployment.
  • Identify and Resolve Issues: Identify and resolve bugs, compatibility issues, and performance bottlenecks, continuously improving system reliability.
  • Stay Up-to-Date: Stay up-to-date with the latest trends and advancements in UC technologies, recommending and testing improvements.

Collaboration and Training:

  • Work with IT Teams: Work closely with internal IT teams and external vendors to implement and optimize UC solutions.
  • Conduct User Training: Conduct user training sessions to ensure employees are proficient in using conference room technologies, enhancing their productivity.
  • Document Support Activities: Document and maintain detailed records of support activities, configurations, and system changes, ensuring transparency and knowledge sharing.

Monitoring and Reporting:

  • Monitor System Performance: Monitor and manage the performance of UC systems, proactively identifying and addressing potential issues.
  • Prepare Reports: Prepare detailed reports on system performance, issues, and improvement recommendations, providing actionable insights for continuous improvement.

Work Environment:

  • Occasional After-Hours Work: This position may require occasional after-hours or weekend work to address urgent issues or perform maintenance tasks.
  • Physical Demands: Ability to lift and move conference room equipment as needed.

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