Telecom Systems Engineer

2 weeks ago


San Francisco, California, United States Insight Enterprises, Inc. Full time
Job Summary

Insight Enterprises, Inc. is seeking a highly skilled Telecom Systems Engineer to join our Residency Offering team. As a key member of our team, you will be responsible for providing technical support and administration for Microsoft Teams and Cisco Unified Communications environments.

Key Responsibilities
  • Technical Support: Provide expert-level technical support for Microsoft Teams and Cisco Unified Communications, including troubleshooting and resolving complex issues.
  • Environment Administration: Administer and maintain the Microsoft Teams and Cisco Unified Communications environments, ensuring optimal performance and reliability.
  • Deployment and Configuration: Assist with the deployment and configuration of new features and updates, ensuring seamless integration with existing systems.
  • Collaboration and Integration: Collaborate with IT and other departments to ensure integration and interoperability between communication systems, ensuring a seamless user experience.
  • Training and Documentation: Conduct training sessions and create documentation to help users effectively utilize Microsoft Teams and Cisco Unified Communications.
  • System Performance Monitoring: Monitor system performance and implement improvements to enhance reliability and efficiency.
  • Change Management: Manage change within the organization to minimize disruption during the migration.
  • Staying Up-to-Date: Stay up-to-date with the latest developments and best practices in unified communications technologies.
Requirements
  • Hands-On Experience: Hands-on experience with Cisco telephony systems and Microsoft Teams, including previous migration projects and managing VoIP solutions.
  • Consulting or Implementation Experience: Consulting or implementation experience in telephony solutions and handling large-scale migrations.
  • Technical Expertise: 3+ years of experience supporting Microsoft Teams and Cisco Unified Communications, with a strong understanding of Voice over IP (VoIP) technologies, SIP, and telephony systems.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
  • Analytical and Problem-Solving Abilities: Strong analytical and problem-solving abilities, with a focus on delivering high-quality results.
  • Knowledge and Skills: Knowledge of networking fundamentals, including IP addressing, routing, and network security, as well as familiarity with Microsoft Teams, Cisco Unified Communications Manager, Cisco VoIP solutions, and Avaya communications Manager administration and implementation.


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