Senior Unified Communications Services Engineer
3 days ago
The Senior Unified Communications Services Engineer will oversee the development of digital workplace communication solutions for the University of California, San Francisco (UCSF), including the strategic design, implementation, and maintenance of systems and infrastructure.
Key Responsibilities- Develop best-in-class standards and advise on existing and emerging communications technologies.
- Coordinate the engineering and technical support for infrastructure and services to ensure that systems are operating at peak efficiency.
- Provide technical management, direction, and guidance to a team of engineers and partner with other Infrastructure Services teams to ensure that digital workplace communications services systems are operating at peak efficiency with minimal downtime.
- Advance the University's mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders.
- Bachelor's degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.
- 5 to 7+ years of experience working in one or more of the following fields: digital workplace communications, information technology, or network operations.
- Advanced knowledge of voice and video applications and unified communications services networks, including network appliances (e.g., unified communications managers, voice switches, media gateways, routers, load balancers, and firewalls).
- Extensive experience with service management, asset management, and billing tools (e.g., ServiceNow, Pinnacle).
- Significant experience with private branch exchange (PBX), voicemail, call center management, and carrier services (e.g., Avaya Communications Manager, 2nd Nature, Avaya Aura messaging, Frontier Centrex Manager, AT&T Centrex Manager).
- Cisco Certified Network Associate (CCNA)
- Significant hands-on experience with network transport, design, planning, and implementation.
- Strong knowledge of Zoom Digital Workplace Service and integration within a higher education environment.
- Extensive experience supporting large-scale telephony implementations and upgrades and delivering reliable and quality service within a higher education environment.
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.
We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging, and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity, and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce.
We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.
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San Francisco, California, United States University of California , San Francisco Full timeJob SummaryThe Senior Unified Communications Services Engineer will oversee the development of digital workplace communication solutions for the University of California, San Francisco (UCSF), including the strategic design, implementation, and maintenance of systems and infrastructure. This will involve developing best-in-class standards and advising on...
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San Francisco, California, United States University of California , San Francisco Full timeJob SummaryThe University of California, San Francisco (UCSF) is seeking a highly skilled Senior Unified Communications Services Engineer to join our team. As a key member of our Infrastructure Services department, you will be responsible for overseeing the development of digital workplace communication solutions for the University. This includes strategic...
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