Benefit Programs Specialist I

1 day ago

Harrisonburg, Virginia, United States Commonwealth of Virginia Full time
Job Summary

We are seeking a highly motivated and detail-oriented Benefit Programs Specialist I to join our team at the Commonwealth of Virginia. As a key member of our social services department, you will play a critical role in determining eligibility for various government assistance programs.

Key Responsibilities
  • Conduct thorough interviews with individuals to assess their eligibility for benefits and re-determine their continuing eligibility.
  • Explain the nature of temporary assistance benefit programs and determine the reasons and need for assistance.
  • Process applications for financial assistance and diversion, and explain client responsibilities, rights, and program availability.
  • Evaluate the consistency and completeness of data secured, and where indicated, substantiate its accuracy.
  • Compute assistance plans and determine the need for and amount of allowances for special circumstance items.
  • Evaluate social factors such as education, work experience, and levels of social functioning, and evaluate employability of clients and explore potential sources of income.
Requirements
  • High school diploma supplemented with additional training and related work experience, or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
  • Some knowledge of basic human behavior, mathematics to calculate percentages, formulas, and averages to solve mathematical problems, and interviewing techniques such as data collection and investigation.
  • Skill in operating a personal computer and the associated office and agency software.
  • Demonstrated ability to communicate effectively both orally and in writing, interview, gather information, and evaluate situations, analyze information, apply common sense understanding to carry out instructions furnished in written or oral form, exercise sound judgment, discretion, tact, and resourcefulness in solving problems and drawing logical conclusions, use various types of automated technology to establish and maintain case records, access and retrieve data, create reports, and manipulate data, maintain professional ethics related to confidentiality, meet deadlines, plan, organize, and prioritize tasks, establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations, and analyze, interpret, and apply complex federal, state law, and regulations.
Preferred Qualifications
  • Working knowledge of financial assistance programs sufficient to determine/re-determine eligibility for benefits.
  • Prefer completion of required Benefit Programs training and experience with agency-related software.
  • Prefer bilingual English/Spanish skills.
  • Considerable knowledge and use of automated eligibility systems, particularly the Virginia Case Management System (VACMS).
Special Requirements
  • Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and must be able to meet agency insurance policy standards.
  • Applicants may be subject to a pre-employment drug screen.

This position is covered under Code of Virginia § or § requiring the finalist candidate to submit to fingerprinting and provide personal descriptive information for a criminal history record check through the Central Criminal Records Exchange and a search of the Central Registry.

Applications/resumes for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand-delivered applications and resumes will not be accepted.

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