Formalwear Customer Experience Agent

3 weeks ago


Louisville, Kentucky, United States Generation Tux Full time
Tuxedo Rental Specialist Job Description:
We are seeking a highly skilled Tuxedo Rental Specialist to join our team. The successful candidate will be responsible for handling customer inquiries, resolving issues promptly and efficiently, and making decisions based on established customer experience guidelines. You will also be expected to adapt to various communication channels, including phone, email, and social media, while maintaining a high standard of service excellence.

About the Role:
The ideal candidate will have at least 1 year of call center experience and 2 years of customer service experience. Strong communication skills, both verbal and written, are essential. Additionally, you should be proficient in using computers and various platforms to answer customer needs. Self-starter, quick learner, and team player qualities are highly valued.

Location and Hours:
This position is based in Louisville, KY, and the working hours are Monday-Friday: 10 AM-9 PM EST, Saturday: 10 AM-6 PM EST, and Sunday: 10 AM-6 PM EST. As a member of our team, you will enjoy a range of benefits, including health insurance, dental insurance, vision insurance, disability insurance, paid time off, employee assistance program, and employee discount.

Estimated Salary:
$45,000 - $60,000 per year

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