Customer Service Agent
4 days ago
About the Role
We are looking for a skilled Customer Service Agent to join our team at Courtyard Louisville Airport. As a key member of our front desk team, you will be responsible for delivering exceptional service to our guests and ensuring their stay is memorable.
Key Responsibilities:
- Provide exceptional customer service by responding to guest inquiries, resolving issues, and providing information about hotel amenities and services.
- Process check-ins and check-outs efficiently, using manual and computerized methods to ensure accuracy and satisfaction.
- Maintain a friendly, cheerful demeanor at all times, anticipating guest needs and responding promptly to requests.
- Communicate effectively with colleagues and management to resolve discrepancies and ensure smooth operations.
- Perform various administrative tasks, including processing payments, managing room assignments, and handling wake-up calls.
- Work weekends as needed to meet the demands of our guests.
What We Offer:
- A competitive salary of $35,000 - $45,000 per year
- A dynamic work environment with opportunities for growth and development
- A comprehensive benefits package, including health insurance, paid time off, and retirement savings plan
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