Customer Experience Representative

3 days ago


Louisville, Kentucky, United States Chats Cloud Cover Full time
Job Overview

We are seeking a skilled and customer-focused professional to join our team as a Call Center Agent at Chats Cloud Cover in Louisville, KY.

The ideal candidate will serve as the primary point of contact for our customers, addressing inquiries, resolving issues, and providing information about our products and services.

Responsibilities:
  • Inbound and Outbound Calls: Manage a high volume of calls in a timely and professional manner, ensuring excellent customer experience.
  • Customer Needs Assessment: Identify customers' needs, clarify information, research issues, and provide effective solutions.
  • Record Keeping: Maintain detailed records of customer interactions and transactions in our CRM system.
  • Collaboration: Work with team members and other departments to improve customer service processes.

Key Requirements:

  • Bachelor's degree or equivalent.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask, prioritize, and manage time effectively.
What We Offer
  • Salary Range: $17.50 - $25.60 per hour based on experience.
  • Benefits Package: Comprehensive health, dental, and vision insurance, retirement savings plan with company matching, paid time off, and employee wellness programs.


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