Customer Experience Specialist

4 weeks ago


Louisville, Kentucky, United States Tracy Haus - State Farm Agent Full time
About Us: At Tracy Haus - State Farm Agent, we strive to provide exceptional client experiences that reinforce the growth of our insurance agency. As a Customer Service Representative, you will play a crucial role in achieving this goal. With attention to detail, customer service skills, and a desire to help people, you will make an ideal fit for our team.

The primary responsibility of this position is to generate exceptional client experiences. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We anticipate internal growth opportunities for driven and sales-minded candidates who thrive in a fast-paced environment.

We are committed to providing our clients with personalized service, ensuring their policies meet their unique needs. Your exceptional communication and interpersonal skills will enable you to build strong relationships with clients and colleagues alike. As a highly detail-oriented individual, you will maintain accurate records of customer interactions and process insurance claims efficiently. This position requires a strong understanding of policy information and the ability to assist clients with policy changes and updates. Our office offers a flexible schedule and competitive salary, including benefits such as license reimbursement, 401(k), bonus based on performance, health insurance, paid time off, and training & development opportunities.

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