PSP Technical Support Specialist

5 days ago

Phoenix, Arizona, United States Texcelvision Full time
Job Description

Texcelvision is seeking a skilled PSP Technical Support Specialist to join our team. As a key member of our computer network operations team, you will provide technical support to our customers by applying a broad understanding of computer systems products and services.

Key Responsibilities:

  • Assist users navigating the public service portal, answering questions, and providing step-by-step guidance for accessing services, submitting forms, or completing transactions.
  • Troubleshoot technical issues related to portal access, such as login problems, browser compatibility, and system errors, and provide solutions or escalate to technical teams if necessary.
  • Help users create, track, and update service requests or applications submitted through the portal, ensuring all required information is provided and processed correctly.
  • Assist users with account-related issues, such as password resets, registration, and updating personal information.
  • Accurately document all user interactions, issues, and resolutions in a ticketing management system.
  • Monitor the performance of the public service portal and report any downtime, errors, or system failures to the relevant technical teams.
  • Escalate unresolved or complex technical or service-related issues to the appropriate department or higher-level support teams.
  • Ensure all interactions comply with privacy policies and data protection regulations, safeguarding user information.
  • Assist in training new helpdesk operators, sharing best practices, technical knowledge, and customer service techniques.
  • Collaborate with other business units to ensure seamless resolution of cross-departmental issues and ensure users receive comprehensive assistance.
  • Generate reports on user interactions, service requests, technical issues, and resolution times to help assess the portal's performance and improve service delivery.

Requirements:

  • Knowledge of the principles, capabilities, and operation of modern data processing systems and software.
  • Basic computer components and data communications terminology.
  • Problem escalation procedures.
  • Ability to provide excellent and courteous customer service, even in high-stress or contentious situations.
  • Perform detailed keyboard work with a high degree of accuracy.
  • Follow detailed verbal and written instructions.
  • Establish and maintain cooperative relations with customers, vendors, and other personnel.
  • Use good judgment and caution to ensure computer procedures are executed properly.
  • Communicate effectively both orally and in writing with Department employees and customers.
  • Apply problem-solving techniques and adopt an appropriate course of action.
  • Complete work activities using established procedures and guidelines.
  • Operate computer/network equipment.
  • Complete work activities with minimal supervision.
  • Take responsibility for actions.

Preferred Qualifications:

  • Experience in computer or data processing concepts.
  • Successful completion of the examination process.

Education Requirements:

  • Any combination of education, training, or experience that provides a general knowledge of computer or data processing concepts.
  • Successful completion of the examination process.

  • Technical Support Specialist

    2 weeks ago

    Phoenix, Arizona, United States Collabera Full time

    Job Title: Technical Support SpecialistCollabera is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our clients and ensuring that their technology needs are met.Job SummaryThe Technical Support Specialist will be responsible for:Providing...

  • Technical Support Specialist

    4 weeks ago

    Phoenix, Arizona, United States Collabera Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Collabera. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and providing excellent customer service.Job Summary:The Technical Support...

  • Senior Technical Support Specialist

    3 weeks ago

    Phoenix, Arizona, United States GTN Technical Staffing Full time

    Senior Technical Support EngineerGTN Technical Staffing is seeking a highly skilled Senior Technical Support Engineer to join our team. As a trusted advisor to our clients, you will be responsible for providing dedicated support, troubleshooting technical product issues, and developing workarounds.Key Responsibilities:Provide expert technical support,...

  • Technical Support Specialist

    4 days ago

    Phoenix, Arizona, United States Collabera Full time

    Job Title: Technical Support SpecialistJob Summary:Collabera is seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our internal employees via phone. You will troubleshoot basic technical issues with MS applications and proprietary systems, and provide...

  • Technical Support Specialist

    1 week ago

    Phoenix, Arizona, United States Collabera Full time

    Job Title: Technical Support SpecialistJob Summary:Collabera is seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our clients via phone, email, and chat. You will troubleshoot and resolve technical issues related to MS applications and proprietary systems....

  • Technical Support Specialist

    3 weeks ago

    Phoenix, Arizona, United States Collabera Full time

    Job Title: Technical Support SpecialistCollabera is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to internal employees and external clients.Key Responsibilities:Provide technical support via phone, email, and in-personTroubleshoot and...

  • Technical Support Specialist

    2 weeks ago

    Phoenix, Arizona, United States Collabera Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Collabera. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and providing excellent customer service.Key Responsibilities:Provide...

  • Technical Support Specialist

    4 days ago

    Phoenix, Arizona, United States Oracle Full time

    Job DescriptionJob Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Oracle. As a Technical Support Specialist, you will be responsible for delivering post-sales support and solutions to our customer base while serving as an advocate for customer needs.Key Responsibilities:Field...

  • Senior Technical Support Specialist

    2 weeks ago

    Phoenix, Arizona, United States GTN Technical Staffing Full time

    Job Summary: GTN Technical Staffing is seeking a highly skilled Senior Technical Support Engineer to join our team. The selected candidate will be part of the Enterprise Computing Global Support team with primary focus on a major semiconductor manufacturer in the Phoenix/Chandler Arizona area.Key Responsibilities: Provide dedicated support, including...

  • Technical Support Specialist

    4 weeks ago

    Phoenix, Arizona, United States Experis Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Experis. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.Key Responsibilities:Maintain and troubleshoot computer systems, networks, and peripherals.Provide...

  • Technical Support Specialist

    4 weeks ago

    Phoenix, Arizona, United States Experis Full time

    Technical Support Specialist Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Experis. As a Technical Support Specialist, you will play a critical role in providing technical assistance and support to our clients.Key Responsibilities:Maintain and troubleshoot computer systems, hardware, and softwareProvide technical...

  • Technical Support Specialist

    4 weeks ago

    Phoenix, Arizona, United States Collabera Full time

    Job Title: Technical Support SpecialistCollabera is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our global user-base via phone.Key Responsibilities:Basic troubleshooting of MS applications and proprietary systemsProviding technical support...

  • Technical Support Specialist

    4 weeks ago

    Phoenix, Arizona, United States Apex Systems Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Apex Systems. As a Technical Support Specialist, you will be responsible for providing technical assistance to our global user-base, troubleshooting Microsoft applications and proprietary systems via phone, and providing excellent customer...

  • Technical Support Specialist

    5 days ago

    Phoenix, Arizona, United States Collabera Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Collabera. As a Technical Support Specialist, you will be responsible for providing technical support to our global user-base. Your primary focus will be on troubleshooting MS applications and proprietary systems via phone.Key...

  • Technical Support Specialist

    1 month ago

    Phoenix, Arizona, United States Collabera Full time

    Job OverviewCollabera is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our global user base, troubleshooting issues with MS applications and proprietary systems, and providing excellent customer service.Key ResponsibilitiesProvide technical...

  • Technical Support Specialist

    1 week ago

    Phoenix, Arizona, United States GradGuard Full time

    Technical Support SpecialistGradGuard is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a crucial role in configuring and maintaining laptops, workstations, printers, and other hardware devices.Your primary goal will be to provide prompt resolution of endpoint and service issues that hinder...

  • Technical Support Specialist

    4 days ago

    Phoenix, Arizona, United States Oracle Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Oracle. As a Technical Support Specialist, you will be responsible for delivering post-sales support and solutions to our customer base while serving as an advocate for customer needs.Key ResponsibilitiesField and resolve post-sales non-technical customer inquiries...

  • Technical Support Specialist

    4 days ago

    Phoenix, Arizona, United States SSCW Enterprises Full time

    Job Summary: We are seeking a highly motivated and experienced Technical Support Specialist to join our team at SSCW Enterprises. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our retail locations, ensuring that our point-of-sale equipment is running smoothly and efficiently.Key...

  • Technical Support Specialist

    4 weeks ago

    Phoenix, Arizona, United States Insight Global Full time

    Job Title: Technical Support SpecialistAt Insight Global, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and maintenance for our datacenter equipment and infrastructure.Key Responsibilities:Remove network cables as part of a datacenter...

  • Technical Support Specialist

    4 days ago

    Phoenix, Arizona, United States Apex Systems Full time

    Job SummaryTechnical Support SpecialistAt Apex Systems, we are seeking a skilled Technical Support Specialist to provide high-quality technical assistance to our internal users. As a key member of our IT team, you will be responsible for ensuring that our employees have the tools and resources they need to perform their roles effectively.Key...