Senior Customer Success Manager
3 weeks ago
We are seeking a highly skilled Sr. Customer Success Manager to join our team at LiveRamp. As a key member of our customer success organization, you will be responsible for driving adoption of our products and services, identifying and executing improvements to processes and workflows, and ensuring timely and successful delivery of our solutions to our clients.
Key Responsibilities- Assist clients with day-to-day management and troubleshooting for some of our largest and most strategic enterprise brand partners.
- Drive adoption of LiveRamp products and services, blocking and tackling barriers to adoption and success.
- Effectively lead initiatives that require collaboration across several internal LiveRamp resources and stakeholders, including product, finance, technical services, data ethics, legal, and privacy teams.
- Ensure timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate progress of weekly/monthly/quarterly initiatives to internal and external stakeholders.
- Monitor, analyze, and forecast a customer's usage of our products.
- Assist with challenging client requests or issue escalations as needed.
We are looking for a candidate with 5-8 years of client-focused experience, preferably in customer success and/or account management. You should have experience working directly with brands, be able to gain advanced knowledge of technical product workflows, and be able to identify and execute improvements to processes, systems, or workflows to enhance performance within the team. Adtech and/or martech experience supporting enterprise clients is a plus. Bonus points for project management experience.
What We OfferAt LiveRamp, we offer a comprehensive benefits package, including medical, dental, vision, and disability insurance, as well as mental health support and fitness reimbursement. We also offer flexible paid time off, options for working from home, and paid parental leave. Our 401K matching plan helps you plan ahead, and our RampRemote program assists you in setting up a home office that works for you. We are an equal opportunity employer and welcome applications from diverse candidates.
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