Senior Customer Success Manager

2 weeks ago


San Francisco, California, United States Endeavor Full time
Job Title: Senior Customer Success Manager

At Endeavor, we're seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for driving customer adoption, identifying and mitigating potential roadblocks, and performing system and process health checks to maximize the value customers receive from our platform.

Your Mission
  • Take ownership of customer cancelations and escalations, liaising with internal and external stakeholders to propose resolution plans that maximize retention and adoption.
  • Proactively engage with stakeholders from your assigned customer territory to ensure maximum product adoption and return on their investment in our platform.
  • Analyze and act upon platform usage statistics, driving forward adoption of our platform through training, consulting, data imports, partner engagements, and other adoption techniques.
Requirements
  • Bachelor's degree required.
  • 5+ years of customer success or software consulting experience.
  • Effective customer-facing communication skills, with a proven track record of success in working directly with customers.
  • Proven ability to engage across corporate functions, including Professional Services, Product Management, Sales, and Executive teams.
  • Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
  • Strategic thinking, problem-solving, and decision-making capabilities.
  • Strong entrepreneurial skills to excel in a complex and rapidly evolving environment.


  • San Francisco, California, United States Checkr Full time

    About CheckrCheckr is a leading provider of background check services, helping businesses build trust with their customers and employees. We're looking for a Senior Customer Success Manager to join our team and help drive growth and adoption of our platform.Job SummaryWe're seeking a highly motivated and experienced Senior Customer Success Manager to join...


  • San Francisco, California, United States Dynamo AI Full time

    Job Title: Customer Success Senior ManagerWe are seeking a seasoned Customer Success Senior Manager to spearhead our Customer Success team at Dynamo AI.Key Responsibilities:Customer Success Team Leadership: Build and lead a high-performing Customer Success team, providing guidance and support to ensure exceptional service and support to our clients.Customer...


  • San Francisco, California, United States Dynamo AI Full time

    Job Title: Customer Success Senior ManagerWe are seeking a seasoned Customer Success Senior Manager to lead our Customer Success team at Dynamo AI. As a key member of our growth team, you will be responsible for fostering long-term relationships with our clients, ensuring their success and satisfaction with our AI solutions, and driving customer retention...


  • San Francisco, California, United States Endeavor Full time

    The ChallengeThe Senior Customer Success Manager will be the customer's top advocate, bridging the gap between the customer, sales, renewals, product, and consulting teams.This role will drive customer adoption, identify potential roadblocks with subscription renewals, and perform system and process health checks to maximize customer value from the OneTrust...


  • San Francisco, California, United States Instrumentl Full time

    Senior Customer Success ManagerInstrumentl is seeking a highly motivated and experienced Senior Customer Success Manager to join our growing team. As a key member of our Customer Success team, you will play a pivotal role in helping our customers achieve their goals while using Instrumentl.Key Responsibilities:Design and implement world-class one-to-many...


  • San Francisco, California, United States adjust Full time

    Unlock Your Potential with AdjustAt Adjust, we're on a mission to empower businesses to succeed in the ever-evolving world of mobile advertising. As a Senior Customer Success Manager, you'll play a vital role in helping our clients achieve their goals and drive growth through our cutting-edge platform.Key Responsibilities:Develop and maintain strong...


  • San Francisco, California, United States Parspec, Inc Full time

    Revolutionize the Construction Supply Chain with ParspecParspec is a pioneering company transforming the $5 trillion building construction products industry by digitizing and organizing product data. Our digital platform empowers designers and builders to quickly identify the right products for their projects, while the supply chain generates new leads and...


  • San Francisco, California, United States Dynamo AI Full time

    We are seeking a seasoned Customer Success Senior Manager to lead our Customer Success team at Dynamo AI. Reporting directly to the Head of Growth, you will be responsible for fostering long-term relationships with our clients, ensuring their success and satisfaction with our AI solutions, along with driving customer retention and growth.Key...


  • San Francisco, California, United States Lob Full time

    Job Title: Senior Strategic Customer Success ManagerWe are seeking a highly skilled Senior Strategic Customer Success Manager to join our team at Lob. As a Senior Strategic Customer Success Manager, you will be responsible for developing and executing account plans to drive customer success and growth.Key Responsibilities:Develop deep knowledge of customers'...


  • San Francisco, California, United States MongoDB Full time

    About the RoleMongoDB is seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer growth and retention through strategic account planning, proactive issue resolution, and collaborative relationship building.Key Responsibilities:Develop and...


  • San Francisco, California, United States MongoDB Full time

    Empower Customer Success at MongoDBWe're seeking a skilled Senior Customer Success Manager to join our team and drive customer success at MongoDB. As a key member of our Customer Success organization, you will be responsible for delivering exceptional customer experiences, identifying opportunities for growth, and developing strategic plans to drive customer...


  • San Francisco, California, United States Twilio Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Twilio. As a key member of our Customer Success Management team, you will be responsible for driving customer satisfaction and growth by developing tailored strategies that align with both customer goals and company objectives.Key ResponsibilitiesEnsure customer...


  • San Francisco, California, United States Brightidea Full time

    About the RoleWe are seeking a Senior Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention.Key ResponsibilitiesEnsure real customer value, success, adoption, and renewalsDevelop account expansion strategies for customers with high-growth potential to hit up-sell and cross-sell...


  • San Francisco, California, United States Populus Full time

    Job OverviewWe are expanding our customer base at a rapid pace. As a key member of our customer success team, you will be responsible for training and managing our new and existing customer base. In addition to working with customers post-sales, you will provide valuable feedback to our product team to enhance our current offering and future roadmap. Working...


  • San Francisco, California, United States Checkr Full time

    About CheckrCheckr is a leading provider of background check services, dedicated to building people infrastructure for the future of work. Our mission is to make hiring faster, fairer, and safer for everyone.As a Senior Customer Success Manager at Checkr, you will play a critical role in driving product adoption, growth, and value for our customers. You will...


  • San Francisco, California, United States Endeavor Full time

    The ChallengeThe Senior Customer Success Manager will be the customer's top advocate, bridging the bond between the customer, sales, renewals, product, and consulting teams. This role will drive customer adoption, identify and mitigate potential roadblocks with subscription renewals, and perform system and process health checks to maximize the value...


  • San Francisco, California, United States inPowered Full time

    Senior Customer Success ManagerinPowered's AI platform empowers brands to maximize their content marketing ROI. Leveraging Artificial Intelligence and years of machine learning, our Content Intelligence and Content Distribution solutions enable marketers to collect proprietary data and drive real ROI – positively impacting brand perception, increasing...


  • San Francisco, California, United States Instrumentl Full time

    About the Role:We are seeking a highly skilled Senior Customer Success Manager to join our team at Instrumentl. As a key member of our Customer Success team, you will play a pivotal role in helping our customers achieve their goals while using our platform.Key Responsibilities:Design and implement world-class one-to-many customer experiences that scaleBuild,...


  • San Francisco, California, United States Relyance Inc. Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Relyance AI. As a key member of our customer success organization, you will be responsible for managing the implementation, adoption, and retention experience for your portfolio of customers.Key ResponsibilitiesPartner with customers to deeply understand their...


  • San Francisco, California, United States Brightidea Full time

    The RoleWe are seeking a Senior Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention. This department is responsible for significantly impacting our company growth by serving our Customers.Key ResponsibilitiesEnsure real customer value, success, adoption, and renewalsDevelop...