Automotive Body Repair Specialist
2 weeks ago
Join Our Team as an Automotive Body Repair Specialist
About Us: Vadenchevroletpooler is a well-established, family-oriented dealership dedicated to providing exceptional service and a supportive work environment. We pride ourselves on our commitment to customer satisfaction and employee growth.
Position Overview: We are looking for a skilled Automotive Body Repair Specialist to enhance the efficiency and reputation of our body shop. This role is crucial in delivering accurate and customer-approved repair estimates, ensuring that our clients receive the best possible service during challenging times.
Key Responsibilities:
- Welcome customers and promptly evaluate their needs, recognizing the challenges they face.
- Collaborate with customers and Body Shop Technicians to determine necessary repair work.
- Propose additional services and repairs to enhance customer satisfaction.
- Calculate the costs of replacement parts and labor to restore vehicles to their original condition, preparing detailed estimates.
- Engage with various insurance companies to facilitate smooth claims processing.
- Organize and manage workload efficiently.
- Document itemized estimates on repair orders and clearly explain them to customers.
- Keep customers informed and updated throughout the repair process.
- Maintain a high Customer Satisfaction score, meeting or exceeding established standards.
Qualifications:
- Proven experience as an Automotive Body Repair Specialist is essential.
- Familiarity with CCC and ALLDATA software for estimating is required.
- Possession of a valid PA Appraisers License.
- Excellent communication and customer service skills.
- Strong organizational and problem-solving abilities.
- Demonstrated history of positive Customer Satisfaction Index (CSI) results.
- Professional demeanor and a positive attitude.
- Valid driver's license and authorization to work in the U.S.
Additional Information: Candidates must submit a resume and complete an online assessment for consideration. Pre-employment testing, including background checks, MVR, and drug screening, will be conducted.
At Vadenchevroletpooler, we believe in fostering a culture that values relationships with our employees, customers, and the community. We are an Equal Opportunity Employer, welcoming all qualified applicants regardless of background.
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