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Automotive Customer Service Specialist
2 months ago
Join a Supportive Team
Are you looking for a workplace that values your contributions and fosters your professional growth? Become a part of our dynamic team where your experience is rewarded with a competitive salary, comprehensive benefits, and a signing bonus. Enjoy a positive and collaborative work atmosphere with exceptional training and development opportunities.
Position Overview
As an Automotive Customer Service Specialist, you will play a crucial role in advising customers on their vehicle service requirements. You will be responsible for creating repair orders and facilitating communication between customers and the service department.
Key Responsibilities
- Warmly greet and assist customers upon arrival.
- Identify the nature of customer concerns; may conduct road tests or visual inspections of vehicles.
- Prepare detailed Repair Order Requests (ROR) outlining necessary services or products.
- Secure customer approval for services prior to handing over to service personnel.
- Review completed services with customers and process payments.
- Maintain the cleanliness of the showroom and restock displays as necessary.
- Conduct daily cash and sales procedures at the end of the business day.
- Adhere to the company's Quality Control Program, Safety Policy, and all relevant regulations.
Qualifications
Applicants should possess a high school diploma or equivalent vocational training. Familiarity with computerized sales and marketing software is essential, along with knowledge of automotive maintenance and repair issues.
Preferred Experience
- At least 2 years of experience in a retail environment, preferably in automotive services.
- A minimum of 3 years as a Service Advisor in an automotive repair facility or dealership.
- Background as a vehicle mechanic or lubrication technician is advantageous.
Benefits and Perks
- Generous health insurance options.
- Prescription and life insurance coverage.
- Disability and vision insurance.
- Chiropractic coverage.
- 401(K) retirement plan with matching contributions.
- Paid vacation and holidays.
- Provided uniforms.
We are committed to creating an excellent workplace environment that prioritizes employee development and satisfaction. If you are passionate about delivering outstanding customer service and are eager to grow your career, we encourage you to explore this opportunity.
