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Automotive Customer Service Consultant

2 months ago


Butler, Pennsylvania, United States Faulkner Auto Group Full time

Join the Faulkner Automotive Group as an Automotive Customer Service Consultant and become a vital part of our team. We are seeking a passionate and driven individual to enhance our customer service experience at Hyundai Philadelphia. At Faulkner, you can build a rewarding career and advance within our organization.

Why Choose Faulkner?

We are proud to have received numerous accolades, including 56 Best Places to Work Awards. Our commitment to employee development means that while automotive knowledge is beneficial, it is not mandatory. We provide comprehensive training and ongoing growth opportunities for those who demonstrate talent, enthusiasm, and a desire to excel.

Benefits of Working with Us:

  • Comprehensive health benefits: Medical, Dental, and Vision
  • 401k plan with company matching
  • Generous paid time off and holidays
  • Exclusive employee discounts
  • Referral bonuses for recommending new talent
  • Annual performance reviews and potential merit increases

Your Role:

As a Customer Service Consultant, you will be the first point of contact for customers bringing their vehicles in for service. Your responsibilities will include:

  • Welcoming customers and guiding them through the service process
  • Conducting a thorough walk-around of the vehicle
  • Collecting essential vehicle information
  • Listening attentively to customer concerns to better understand their needs

Qualifications:

  • Possession of a valid driver's license
  • Experience in vehicle repair or service is preferred
  • Background in customer service is advantageous

About Us:

The Faulkner Automotive Group is a family-owned and operated dealership group serving Central and Southeastern Pennsylvania. With 30 dealership locations and 23 franchises, we are among the largest family-run automotive groups in the nation.

Faulkner is committed to being an Equal Opportunity Employer and maintaining a Drug-Free Workplace.