Sales Associate

14 hours ago


Santa Clara, California, United States Orangetheory Fitness Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Orangetheory Fitness. As a Sales Associate, you will be responsible for delivering an exceptional sales and service experience to our members and guests, driving membership sales and renewals, and maintaining a positive and safe studio environment.

Key Responsibilities
  • Cultivate genuine connections with members and guests, providing exceptional customer service and ensuring a friendly and inclusive experience.
  • Deliver a versatile sales and service experience, meeting and exceeding key performance sales indicators.
  • Maintain accurate records using established OTF sales systems and perform telephone inquiries, follow-up calls, and customer care calls.
  • Host OTF studio tours with prospects and/or fitness program holders, and greet members and guests promptly and enthusiastically.
  • Participate in OTF scheduled workouts and maintain an organized and clean work environment.
  • Respond immediately to member requests, inquiries, and concerns, and execute proper onboarding of all OTF members.
  • Attend and participate in all relevant OTF training programs, events, and meetings, and establish and maintain an effective referral program.
Requirements
  • High-level customer service skills and previous sales experience with strong sales prowess.
  • Excellent verbal and written communication skills, and ability to multi-task and excel in a fast-paced environment.
  • Functional computer skills required, including Microsoft Office and general site navigation.
  • Flexibility to work daytime, evening, holiday, and/or weekend hours as needed.
  • Ability to work and function in an ORANGE TEAM environment.
Benefits
  • Competitive hourly wage and performance bonuses based on weekly, monthly, individual, and team sales goals.
  • Medical, Dental, and Vision benefits (based on full-time hours), and 401k (based on full-time hours).
  • Access to all Orangetheory classes at any studio nationwide, and deep discounts on all OTF retail and technology.
  • Opportunities for career growth, and Covid-19 safety and health protocol for a safe work environment.
  • Monthly team-building events and reward opportunities, and free AED/CPR certifications.

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