Client Service Coordinator

1 month ago


Hartford, Connecticut, United States The Village for Families & Children Full time
Client Service Coordinator

We are seeking a highly organized and detail-oriented Client Service Coordinator to join our team at The Village for Families & Children. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients, ensuring a smooth and efficient intake process, and supporting the overall operations of our agency.

Key Responsibilities:
  • Provide personalized front desk support to clients, including greeting and checking in clients for intakes, appointments, and walk-in services.
  • Answer incoming calls and provide call transfers, general information, and client scheduling and intakes.
  • Collect and process client information, including insurance details and other relevant data.
  • Work collaboratively with our team to ensure quality customer service and a positive client experience.
  • Perform administrative tasks, including data entry, filing, and other duties as assigned.
Requirements:
  • High school diploma or equivalent required.
  • Prior experience in client support or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in Microsoft Office Suite and general computer skills.
  • Bilingual (English/Spanish) required.
What We Offer:
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A flexible and supportive work environment.
  • Opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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