Client Service Coordinator

4 hours ago

Hartford, Connecticut, United States The Village for Families & Children Full time
Job Title: Client Service Coordinator

The Village for Families & Children is seeking a highly skilled and dedicated Client Service Coordinator to join our team. As a Client Service Coordinator, you will be the first point of contact for Hartford community members to connect with integrated behavioral healthcare services.

Key Responsibilities:
  • Provide personalized quality front desk client support, including greeting and checking in clients for intakes, ongoing appointments, and walk-in appointments.
  • Answer incoming calls to The Village's main number and provide call transfers, general information, and client scheduling and intakes.
  • Provide individualized point of entry, intake appointment support for scheduling, basic client triage, collects insurance information, and other relevant information as needed.
  • Work in a functional team with teammates to ensure quality customer service.
  • Interact with customers to provide and process information in response to inquiries, complaints or unresolved issues including requests for additional information related to agency programs and services.
  • Disseminate and distribute all agency faxes and via e-mail.
  • Monitor reception/waiting area to ensure cleanliness and client safety.
  • Handle all agency-wide vehicle requests and reserves vehicles according to agency policy.
  • Collects and complete daily cash journals submitted to billing for client co-pays.
  • Provide administrative support and back-up for other agency sites.
  • Perform all business functions in agency EHR (Electronic Health Record) and coordinating all new admission paperwork for clients, verifies and records necessary personal information, i.e., demographics, insurance eligibility and verification, etc. in EHR according to guidelines and procedures.
Requirements:
  • High School Diploma or equivalent required.
  • Prior experience in related client support.
  • Excellent telephone and verbal communication skills.
  • Ability to manage a variety tasks and requests.
  • Ability to travel between Village sites as needed.
  • Must be able to work a flexible schedule to meet organizational demands.
  • Proficient with Microsoft Office Suite and general computer skills.
  • Demonstrated competence in diversity, equity, and inclusion.
  • Demonstrated reliability and timeliness.
  • Keen attention to detail in documentation.
  • Bilingual (English/Spanish) required.

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