Hotel Guest Services Representative

2 weeks ago


Daytona Beach, Florida, United States Hilton Daytona Beach Oceanfront Resort Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Hilton Daytona Beach Oceanfront Resort. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Register and assign guests to hotel rooms, ensuring a smooth and efficient check-in process.
  • Handle guest requests and resolve any issues in a timely and professional manner.
  • Process payments, handle room assignments, and maintain accurate records.
  • Collaborate with the housekeeping and reservations departments to ensure seamless guest experiences.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
  • Work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience or equivalent training preferred.
  • Knowledge of PMS systems a plus.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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