Healthcare Customer Service Specialist

2 weeks ago


Pearland, Texas, United States Advanced Dermatology and Skin Care Full time

Join Our Team

Are you a dedicated professional in the healthcare sector? Our esteemed dermatology practice is seeking a passionate individual to enhance our patient service experience.

Key Responsibilities:

  • Provide a warm welcome to all patients and visitors, ensuring a superior level of customer service.
  • Respond promptly to patient inquiries, both in-person and through other communication channels.
  • Accurately gather and confirm patient demographic and insurance details.
  • Document all transactions and relevant information diligently using our management system.
  • Process payments accurately and efficiently.
  • Assist patients with the registration process.
  • Adhere to standard check-in and check-out procedures.
  • Monitor patient wait times and maintain communication as needed.
  • Ensure the waiting area and front desk are organized and presentable.
  • Schedule appointments in accordance with practice protocols.
  • Comply with all relevant regulations and internal policies, including HIPAA and PCI compliance.
  • Maintain an understanding of the services and products offered by our clinic.

Qualifications:

Education: High School diploma or equivalent (such as GED or partial completion of post-secondary education).

Experience: A minimum of 5 years in customer service or medical office settings is required.

We provide a supportive work environment with a standard schedule, competitive compensation, paid time off, a 401k plan with matching contributions, and health insurance benefits.

We value exceptional customer service and are willing to train candidates with a strong hospitality background. We look forward to welcoming a new member to our team



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