Customer Service Representative

1 week ago


Pearland, Texas, United States Health Matching Account Services Full time
Job Summary

We are seeking a highly skilled and organized Customer Service Representative to join our team at Health Matching Account Services. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing their inquiries and concerns, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and in-person, providing accurate and helpful information to resolve their issues.
  • Analyze customer data to identify trends and areas for improvement, and make recommendations to enhance our services.
  • Collaborate with internal teams to resolve complex customer issues and ensure seamless customer experiences.
  • Develop and maintain detailed records of customer interactions and account activities, ensuring accurate and up-to-date information.
  • Stay up-to-date on product knowledge and industry trends to provide expert advice and guidance to customers.
  • Participate in ongoing training and development programs to enhance skills and knowledge.
  • Adhere to company policies and procedures, maintaining confidentiality and professionalism in all interactions.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 3 years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Proficiency in Microsoft Office and other software applications.

Preferred Qualifications:

  • Background in insurance sales or a related field.
  • Experience working in a call center or customer support environment.


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