Customer Service Representative
1 week ago
We are seeking a highly skilled and organized Customer Service Representative to join our team at Health Matching Account Services. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing their inquiries and concerns, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and in-person, providing accurate and helpful information to resolve their issues.
- Analyze customer data to identify trends and areas for improvement, and make recommendations to enhance our services.
- Collaborate with internal teams to resolve complex customer issues and ensure seamless customer experiences.
- Develop and maintain detailed records of customer interactions and account activities, ensuring accurate and up-to-date information.
- Stay up-to-date on product knowledge and industry trends to provide expert advice and guidance to customers.
- Participate in ongoing training and development programs to enhance skills and knowledge.
- Adhere to company policies and procedures, maintaining confidentiality and professionalism in all interactions.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum 3 years of experience in customer service or a related field.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Proficiency in Microsoft Office and other software applications.
Preferred Qualifications:
- Background in insurance sales or a related field.
- Experience working in a call center or customer support environment.
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