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Customer Service Representative

2 months ago

Pearland, Texas, United States Pepperonis Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Pepperonis. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers.

Key Responsibilities:

  • Customer Interaction: Greet every customer, thank them at the completion of their transaction, and provide assistance as needed.
  • Transaction Management: Manage transactions using a cash register, ensure accurate pricing, and follow company policy when taking and handing out orders, applying coupons and discounts.
  • Cash Handling: Balance the cash register, accept payments in cash, credit, or check, and provide accurate change and receipts.
  • Order Fulfillment: Box pizzas, bag and wrap customer orders for safe transport, and maintain the cleanliness of the dining area and restrooms.
  • Upselling and Cross-Selling: Offer suggestions and recommendations to customers to increase sales and improve customer satisfaction.

Requirements:

  • Education: High school diploma preferred.
  • Experience: Experience with POS systems and cash registers, basic computer knowledge, and good math skills.
  • Skills: Excellent communication skills, ability to effectively resolve complaints, and a strong work ethic.

What We Offer:

At Pepperonis, we offer a competitive salary, opportunities for advancement, and a dynamic work environment. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.