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Customer Service Representative

3 months ago

Pearland, Texas, United States Health Matching Account Services Full time
Job Summary

We are seeking a highly skilled and organized Customer Service Representative to join our team at Health Matching Account Services. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing their inquiries and concerns, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and concerns via phone, email, and in-person interactions
  • Analyze customer data to identify trends and areas for improvement
  • Develop and implement solutions to resolve customer issues and improve overall customer satisfaction
  • Maintain accurate and detailed records of customer interactions and account activities
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer experience
  • Stay up-to-date on company products and services to provide informed and accurate information to customers
  • Participate in ongoing training and development programs to enhance skills and knowledge
  • Adhere to company policies and procedures to ensure compliance and quality service

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 3 years of customer service experience, preferably in a call center or account management role
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse customer base
  • Strong analytical and problem-solving skills, with ability to think critically and resolve complex issues
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines
  • Proficiency in Microsoft Office and other software applications

Preferred Qualifications:

  • Background in insurance sales or account management
  • Experience with CRM systems and customer relationship management
  • Knowledge of industry trends and best practices in customer service