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Help Desk Support Specialist
2 months ago
We are seeking a highly motivated and detail-oriented Help Desk Assistant to join our team at Elizabethtown College. As a key member of our ITS department, you will provide technical support and assistance to students, faculty, and staff, ensuring a seamless and efficient experience for our community.
Key Responsibilities- Provide technical assistance for personal computer software, classroom audio-visual technology, and college-owned technology.
- Act as the first point of contact for client interaction, responding to inquiries and resolving issues in a timely and professional manner.
- Deliver and set up equipment for individuals and campus events, ensuring a smooth and efficient experience.
- Assist with the management of computer labs and public campus printers, including paper and toner stocking.
- Collaborate with the Help Desk Supervisor and Client Services staff to achieve daily operational tasks and maintenance of the Help Desk.
- Must be a current student.
- Must have a strong customer-service focus, assisting clients over the phone, by email, and in person.
- Must have solid communication skills to assist clients with remediation steps, both oral and written.
- Must be capable of balancing multiple tasks at once during busy times, maintaining a professional demeanor.
- Interested in information technology systems and willingness to learn troubleshooting methods.
- Previous IT experience or knowledge preferred but not required.
- Previous customer service experience desired but not required.
Elizabethtown College is a private coed institution offering over 60 health, science, engineering, political science, business, communications, fine art, and music, humanities, and education degrees. We value and foster diversity, striving to ensure that our community members are diverse in race, ethnicity, sexual orientation, socioeconomic status, religion, ability, gender, gender identity, and expression, age, and national origin.
We are committed to providing our community members with educational opportunities, programs, and services that are multicultural in content and expressive of a diverse life of experiences and worldviews that underrepresented groups bring to the learning environment.
We are an Equal Employment Opportunity employer, not discriminating based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
