Front Office Representative

1 day ago


New York, New York, United States Real Hospitiality Group Full time
Job Title: Front Office Agent

Job Summary:

The Front Office Agent will be responsible for providing exceptional guest service and ensuring a smooth check-in and check-out process for hotel guests. This role requires strong communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Register and assign rooms to guests, ensuring accurate and efficient processing of guest information.
  • Verify guest credit and establish payment methods, ensuring timely and accurate processing of payments.
  • Manage guest accounts, including posting charges and making adjustments as necessary.
  • Provide exceptional guest service, responding to guest inquiries and resolving any issues that may arise.
  • Collaborate with housekeeping and maintenance staff to ensure guest rooms are prepared and maintained to the highest standards.
  • Make and confirm reservations, ensuring accurate and timely processing of guest requests.
  • Answer incoming phone calls, responding to guest inquiries and providing assistance as needed.
  • Complete daily tasks, including balancing cash accounts and performing other administrative duties as required.
Requirements:
  • High school diploma or equivalent required; post-secondary education in hospitality or a related field an asset.
  • Minimum 1 year of experience in a front office or customer service role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to work effectively in a fast-paced environment, with a high level of accuracy and attention to detail.
Working Conditions:

This role requires the ability to work in a fast-paced environment, with a high level of accuracy and attention to detail. The Front Office Agent will be required to stand for long periods, lift up to 10 pounds, and use a computer and other office equipment.

Language Skills: English (required); additional languages an asset.

Math Skills: Basic math skills, including the ability to calculate change and process payments.

Physical Demands: Lifting 10 pounds maximum; occasional lifting and/or carrying of small tools and equipment.

Environmental Conditions: Inside; protection from weather conditions but not necessarily from temperature changes.



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