Front Office Representative

6 days ago


New York, New York, United States Real Hospitiality Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Office Agent to join our team at Real Hospitality Group. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining accurate records.

Key Responsibilities
  • Deliver personalized guest service, responding to inquiries and resolving issues in a timely and professional manner.
  • Process guest arrivals and departures, ensuring accurate room assignments and billing.
  • Manage guest accounts, including processing payments and resolving discrepancies.
  • Collaborate with housekeeping and maintenance teams to ensure guest rooms are clean and well-maintained.
  • Provide information and assistance to guests regarding hotel services, amenities, and local attractions.
  • Maintain accurate records and reports, using computerized property management systems.
  • Perform other duties as assigned by management.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous experience in a front office or customer service role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong problem-solving and analytical skills, with the ability to resolve issues in a timely and professional manner.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
Working Conditions

This role requires the ability to work in a fast-paced environment, with frequent interruptions and deadlines. The successful candidate will be able to multitask, prioritize tasks, and maintain a high level of productivity in a dynamic environment.

The physical demands of this role include standing for long periods, lifting up to 10 pounds, and using a computer and other office equipment. The work environment is indoors, with protection from weather conditions.



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