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Front Office Lead

2 months ago

Reno, Nevada, United States Hersha Hospitality Management Full time
Position Overview

As a Guest Services Supervisor, you will oversee the daily operations of the front desk, ensuring that all guest interactions meet the highest standards of service quality and sustainability.

Your Career Path

This role offers a clear trajectory for advancement:

  • Front Office Manager
  • Assistant General Manager
Key Responsibilities

Your primary responsibilities will include:

  • Leading and mentoring front desk staff to deliver exceptional service.
  • Managing guest check-in and check-out processes efficiently.
  • Ensuring compliance with company policies and procedures.
  • Handling guest inquiries and resolving issues promptly.
Qualifications

The ideal candidate will possess:

  • Strong leadership and communication skills.
  • Experience in hospitality or customer service.
  • A commitment to maintaining high standards of guest satisfaction.