Front Desk Representative

3 days ago

Reno, Nevada, United States Courtyard Reno Downtown Full time
Job Summary:

Courtyard by Marriott Reno Downtown/Riverfront is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and handling various hotel operations.

Responsibilities:
  • Register guests and process check-ins and check-outs in a friendly and efficient manner.
  • Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation.
  • Handle guest inquiries and resolve issues in a professional and courteous manner.
  • Operate the front desk computer system and maintain accurate records.
  • Assist with emergency procedures and maintain a safe and secure environment for guests and staff.
  • Perform other duties as assigned by management.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic knowledge of Microsoft Office suite.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
Benefits:
  • Competitive hourly rate.
  • Medical, dental, and vision coverage.
  • Short-term and long-term disability income.
  • Term life and AD&D insurance.
  • Paid time off.
  • Employee assistance program.
  • 401(k) retirement plan.

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