Lead Retail Customer Service Associate

3 days ago


Reno, Nevada, United States FedEx Office Full time
Job Summary

The Lead Retail Customer Service Associate is a key member of our team, responsible for delivering exceptional customer experiences and driving sales growth. As a leader, you will be expected to provide guidance and support to colleagues, while also managing production flow and ensuring all production orders are completed on time.

Key Responsibilities
  • Provide friendly, polite, and expert service to all customers
  • Manage production flow to ensure all production orders are completed on time
  • Take customer orders, give pricing information, and perform consultative selling to customers
  • Recommend FedEx Office products and services to customers
  • Set up complex orders and perform multiple tasks at the same time
  • Responsible for ensuring quality during and after the production process
  • Ensure communication among shifts
  • Coordinate pick-up and delivery of customer orders
  • May provide leadership to team members on an assigned shift
  • Assist in the training of store team members
  • Collate, sort, and organize customer orders
  • Operate the Point of Sale terminal (POS), handle financial transactions, and make change
  • Complete required financial paperwork and may assist with financial reporting
  • Follow instructions of supervisors and assist other team members in performing store functions
  • Follow FedEx Office standard operating procedures and adhere to legal, HR, safety, and security policies and procedures
Requirements
  • High school diploma or equivalent education
  • 2+ years of specialized experience
  • Excellent verbal and written communication skills
Working Conditions
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business


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