Bilingual Customer Service Representative
7 days ago
We are seeking a highly skilled and bilingual Customer Solution Center Agent to join our team at PlainsCapital Bank. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.
Key Responsibilities- Answer a high volume of customer calls and inquiries related to our products and services.
- Provide accurate and timely information to customers, ensuring their needs are met and exceeded.
- Utilize your problem-solving skills to resolve customer issues and concerns in a professional and courteous manner.
- Stay up-to-date on our products and services, ensuring you can provide expert advice to our customers.
- Document customer interactions and outcomes, maintaining accurate records for future reference.
- High school diploma or equivalent required.
- At least one year of customer service experience in a professional environment.
- Bilingual with the ability to read, write, and speak English and Spanish preferred.
- Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
- Strong problem-solving and organizational skills, with the ability to work independently and as part of a team.
- Proficiency in Microsoft Office suite, with the ability to learn and utilize custom banking systems and applications.
PlainsCapital Bank is a leading financial institution with a strong commitment to customer service and community involvement. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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