Bilingual Medical Support Specialist

3 weeks ago

San Carlos, California, United States Concentra Full time
Overview:

At Concentra, we are committed to delivering exceptional patient care and improving the health of America's workforce. As a Medical Support Specialist, you will play a vital role in our patient care team, providing routine medical and testing procedures under the direct supervision of our treating clinicians.

This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment. You will ensure that every patient is treated with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues.

The Medical Support Specialist is responsible for performing routine medical procedures as ordered by the treating clinician, as well as triaging emergent patients as needed. You will also prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing.

Additionally, you will assist providers during examination and treatment, apply bandages, dressings, and splints as ordered by the treating clinician, and dispense medications and DME as ordered by the treating clinician in accordance with state regulations.

As a Medical Support Specialist, you will also maintain supplies, clean rooms and equipment, and stock exam rooms. You will notify your supervisor immediately if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected.

This role requires a Medical Assistant Certification from an accredited school, or Military Medical Specialist with current Medical Assistant credentials in the state of employment in accordance with state requirements and applicable regulations. You will also have at least six months or more of medical assistant experience, knowledge of medical procedures and medical terminology, and working knowledge of occupational medicine requirements (state specific) preferred.

Responsibilities:
Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing
Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
Assist providers during examination and treatment
Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed
Prepare and assist clinician with procedure set up and injury care
Apply bandages, dressings and splints as ordered by the treating clinician
Dispense medications and DME as ordered by the treating clinician in accordance with state regulations
Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center
Maintain supplies, clean rooms and equipment, and stock exam rooms
Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures
Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected
In partnership with center leadership, assist with patient flow and volume
Keep patients informed of expected wait times during all aspects of the center visit
Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping
Ensure accuracy in documentation

Perform front office duties:
Greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed
Follow HIPAA guidelines and safety rules
Attend center staff meetings or huddles as required
Assist in maintaining a neat, clean, and orderly appearance throughout the facility
Complete any applicable training including but not limited to clinical competency training that occurs monthly

Qualifications:

Education Level:
Vocational/Technical/Business School

Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations) or Military Medical Specialist with current Medical Assistant credentials in the state of employment in accordance with state requirements and applicable regulations
Job-Related Experience
Customarily has at least six months or more of medical assistant experience
Knowledge of medical procedures and medical terminology
Working knowledge of occupational medicine requirements (state specific) preferred
Job-Related Skills/Competencies
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Able to communicate both verbally and in writing in a clear, and professional manner
Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues
Must participate in initial and ongoing training as required
Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection
Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications

Additional Data:
401(k) Retirement Plan with Employer Match
Medical, Vision, Prescription, Telehealth, & Dental Plans
Life & Disability Insurance
Paid Time Off & Extended Illness Days Offered
Colleague Referral Bonus Program
Tuition Reimbursement
Commuter Benefits
Dependent Care Spending Account
Employee Discounts

This position is eligible to earn a base compensation rate in the state range of $23.28 to $30.27 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.


External candidates:
submit your application on

Current colleagues:
visit the internal career portal on the main page of MyConcentra to apply
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.
Concentra is an Equal Opportunity Employer ,

including disability/veterans

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