Customer Service Ambassador

3 weeks ago


Columbus, Ohio, United States Value City Furniture Full time

About Us

At Value City Furniture, we're dedicated to providing our customers with an exceptional shopping experience. As a Customer Care Representative, you'll play a critical role in ensuring our customers receive the best possible service.

Key Responsibilities

  • Respond to customer inquiries in a timely and professional manner
  • Resolve customer complaints and concerns in a fair and efficient way
  • Upsell and cross-sell products to customers to meet sales targets
  • Maintain accurate records of customer interactions and sales data
  • Participate in ongoing training and development to improve customer service skills

Requirements

  • 1-3 years of customer service experience in a retail environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales targets
  • Basic computer skills and proficiency in Microsoft Office
  • Bilingual skills in Spanish a plus

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment
  • Comprehensive training and development programs


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