Customer Service Ambassador
3 weeks ago
About Us
At Value City Furniture, we're dedicated to providing our customers with an exceptional shopping experience. As a Customer Care Representative, you'll play a critical role in ensuring our customers receive the best possible service.
Key Responsibilities
- Respond to customer inquiries in a timely and professional manner
- Resolve customer complaints and concerns in a fair and efficient way
- Upsell and cross-sell products to customers to meet sales targets
- Maintain accurate records of customer interactions and sales data
- Participate in ongoing training and development to improve customer service skills
Requirements
- 1-3 years of customer service experience in a retail environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet sales targets
- Basic computer skills and proficiency in Microsoft Office
- Bilingual skills in Spanish a plus
What We Offer
- A competitive salary and benefits package
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment
- Comprehensive training and development programs
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