Technical Support Specialist

2 weeks ago


Oneida, New York, United States CPS Recruitment Full time

Technical Support Specialist

Compensation: $20/hr

Become an integral member of a forward-thinking IT department within a company that prioritizes technological advancement and operational efficiency. This organization is dedicated to delivering outstanding technical assistance to maintain seamless business processes.

We are seeking a diligent Technical Support Specialist to manage system operations, support inquiries, hardware challenges, and more. The successful candidate will possess strong problem-solving abilities, excellent interpersonal skills, and a solid technical foundation.

Key Responsibilities:

  • Address and resolve IT support inquiries in a timely and effective manner.
  • Offer technical assistance for computers, printers, copiers, and various hardware components.
  • Diagnose and rectify software and hardware complications.
  • Support system installations, configurations, and updates.
  • Oversee and manage user accounts and access permissions.
  • Ensure optimal and secure functionality of all IT-related equipment.
  • Document support challenges and solutions for future reference.

Qualifications:

  • Associate degree in Information Technology or a related discipline, along with relevant certifications (e.g., CompTIA A+, Microsoft) are advantageous.
  • A minimum of 2 years of experience in IT support or a comparable position is preferred.
  • Expertise in troubleshooting and resolving hardware and software issues.
  • Strong familiarity with Windows operating systems and office applications.
  • Experience with networked printers and copiers.
  • Exceptional communication and customer service skills.
  • Capability to work independently as well as collaboratively within a team.

This expanding organization provides a competitive salary and benefits package, along with excellent prospects for professional development and career advancement.

CPS Recruitment is an EOE



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