Technical Support Specialist
2 weeks ago
Technical Support Specialist
Compensation: $20/hr
Become an integral member of a forward-thinking IT department within a company that prioritizes technological advancement and operational efficiency. This organization is dedicated to delivering outstanding technical assistance to maintain seamless business processes.
We are seeking a diligent Technical Support Specialist to manage system operations, support inquiries, hardware challenges, and more. The successful candidate will possess strong problem-solving abilities, excellent interpersonal skills, and a solid technical foundation.
Key Responsibilities:
- Address and resolve IT support inquiries in a timely and effective manner.
- Offer technical assistance for computers, printers, copiers, and various hardware components.
- Diagnose and rectify software and hardware complications.
- Support system installations, configurations, and updates.
- Oversee and manage user accounts and access permissions.
- Ensure optimal and secure functionality of all IT-related equipment.
- Document support challenges and solutions for future reference.
Qualifications:
- Associate degree in Information Technology or a related discipline, along with relevant certifications (e.g., CompTIA A+, Microsoft) are advantageous.
- A minimum of 2 years of experience in IT support or a comparable position is preferred.
- Expertise in troubleshooting and resolving hardware and software issues.
- Strong familiarity with Windows operating systems and office applications.
- Experience with networked printers and copiers.
- Exceptional communication and customer service skills.
- Capability to work independently as well as collaboratively within a team.
This expanding organization provides a competitive salary and benefits package, along with excellent prospects for professional development and career advancement.
CPS Recruitment is an EOE
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