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Technical Support Specialist

2 months ago

Oneida, New York, United States CPS Recruitment Full time

Technical Support Specialist

$20/hr

Become an integral member of a dedicated IT department within a company that prioritizes innovation and operational efficiency. This organization is devoted to delivering outstanding technical assistance to maintain seamless and effective business functions.

We are seeking a diligent Technical Support Specialist to manage systems, address support requests, resolve hardware challenges, and more. The ideal candidate will possess strong problem-solving abilities, exceptional communication skills, and a solid technical foundation.

Key Responsibilities:

  • Promptly address and resolve IT support requests with efficiency.
  • Deliver technical assistance for computers, printers, copiers, and various hardware.
  • Diagnose and rectify software and hardware complications.
  • Support system installations, configurations, and updates.
  • Oversee and manage user accounts and access permissions.
  • Ensure optimal and secure operation of all IT-related equipment.
  • Document support incidents and solutions for future reference.

Qualifications:

  • Associate degree in Information Technology or a related discipline, along with relevant certifications (e.g., CompTIA A+, Microsoft) are advantageous.
  • Preferred minimum of 2 years of experience in IT support or a comparable role.
  • Expertise in troubleshooting and resolving hardware and software challenges.
  • Strong familiarity with Windows operating systems and office software.
  • Experience with networked printers and copiers.
  • Outstanding communication and customer service capabilities.
  • Ability to work autonomously as well as collaboratively within a team.

This expanding organization provides a competitive salary and benefits package, along with excellent prospects for professional advancement and development.