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IT Support Technician
2 months ago
Location: Oneida, NY
Job Type: Full-time
Overview:
The Arc Madison Cortland is seeking a dedicated and enthusiastic individual for the role of IT Support Technician.
Role Summary:
The IT Support Technician will deliver first and second-tier technical assistance to end-users within the organization, collaborating with supervisors to ensure the successful completion of project-related tasks as necessary. This position reports directly to the Information Technology Manager.
Key Responsibilities:
- Manage and coordinate projects involving the setup of new computer hardware and software installations.
- Provide technical assistance by identifying, investigating, and resolving user issues related to software and hardware.
- Utilize knowledge of computer systems and procedures to troubleshoot and resolve problems effectively.
- Work collaboratively with colleagues to research and address technical challenges.
Benefits:
- 401K Employer Match
- Health, dental, and vision insurance
- Group Life Insurance
- Paid Time Off
- Tuition Assistance
- 11 Paid Holidays
Qualifications:
Education and Experience: A Bachelor's degree in Information Technology or a related field is preferred; an Associate's degree in Computer Technology or a similar discipline with at least 1 year of relevant experience is also acceptable; or an equivalent combination of education and experience.
About The Arc Madison Cortland:
The Arc Madison Cortland is a non-profit organization dedicated to supporting individuals with special needs. We strive to lead in the field of disabilities, empowering individuals in every possible way and developing the essential human and financial resources to help all community members reach their full potential.
The Arc of Madison Cortland is an Equal Opportunity Employer. All candidates and employees receive equal consideration without regard to age, race, religion, color, national/ethnic origin, gender, gender identity, marital status, disability, military/veteran status, criminal conviction status (as long as it does not hinder eligibility for the position or pose a risk to those we support), pregnancy, domestic violence victim status, paid family leave or family medical leave status, sexual orientation, genetic information, or any other characteristic protected by law.