Software Support Specialist

3 weeks ago


Burbank, California, United States Today'sHR Full time
Job Summary

We are seeking a highly skilled Software Support Representative to join our team at Today'sHR. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients and internal end-users.

Key Responsibilities
  • Provide day-to-day support for user inquiries and issues related to our Time and Attendance system.
  • Act as a subject matter expert to provide system-related guidance and recommendations.
  • Update and maintain Time policies, Time Card permissions, Policy Groups, and Meal/Break policies.
  • Support and train new users on how to adjust time cards, approve absences, audit time, verify time, and approve time.
  • Create and modify reports, extracts, and imports as needed.
  • Develop clear and concise documentation to support our clients and internal teams.
  • Provide excellent customer service and support to our clients and internal end-users.
Requirements
  • Experience with Time and Attendance systems, preferably with our specific system.
  • Knowledge of payroll and HR processes, including time tracking, accruals, and attendance.
  • Excellent communication and customer service skills.
  • Ability to multitask and manage priorities in a fast-paced environment.
  • Experience with Microsoft Office products, including Word, Excel, and Outlook.
  • Experience with Windows 10 and administration of SaaS products.
What We Offer

We offer a competitive salary range of $22.00 to $25.00 per hour, depending on experience. We are an equal opportunity employer and are committed to providing a supportive and inclusive work environment.



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