Software Support Specialist
1 day ago
Today'sHR is seeking a skilled Software Support Representative to join our team. As a key member of our support team, you will provide exceptional customer service and technical expertise to our clients and internal stakeholders.
Key Responsibilities- Support and maintain Time & Attendance clients, ensuring seamless system functionality and user experience.
- Provide day-to-day support for user inquiries and issues, utilizing your expertise to resolve complex system-related problems.
- Act as a subject matter expert, offering guidance and recommendations to clients and internal teams on system-related matters.
- Update and modify Time policies, Time Card permissions, Policy Groups, and Meal/Break policies to ensure accurate and efficient system operation.
- Train new users and editors on system functionality, including time card adjustments, absence approvals, and report creation.
- Create and modify reports, extracts, and imports as needed to meet client and internal requirements.
- Develop clear and concise documentation to support system usage and troubleshooting.
- Deliver exceptional customer service, ensuring timely and effective resolution of client issues.
- Experience with Time and Attendance systems, preferably with a focus on payroll and HR processes.
- Familiarity with time tracking, accruals, and attendance management.
- Strong business analysis, requirements gathering, and documentation skills.
- Proficiency in Microsoft Office products, including Word, Excel, Access, and Outlook.
- Experience with Windows 10 and administration of SaaS products.
- Excellent time management, telephone, and customer service skills.
- Strong written and verbal communication skills.
- Project management skills a plus.
- Experience supporting people remotely and with databases (SQL/CSV/XLS/XML/CSS) a plus.
Today'sHR is an equal opportunity employer, committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, or perceived disability. We offer a competitive salary range of $22.00 to $25.00 per hour, dependent on experience and qualifications.
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