Software Support Specialist

1 day ago


Burbank, California, United States Today'sHR Full time
Job Overview

Today'sHR is seeking a skilled Software Support Representative to join our team. As a key member of our support team, you will provide exceptional customer service and technical expertise to our clients and internal stakeholders.

Key Responsibilities
  • Support and maintain Time & Attendance clients, ensuring seamless system functionality and user experience.
  • Provide day-to-day support for user inquiries and issues, utilizing your expertise to resolve complex system-related problems.
  • Act as a subject matter expert, offering guidance and recommendations to clients and internal teams on system-related matters.
  • Update and modify Time policies, Time Card permissions, Policy Groups, and Meal/Break policies to ensure accurate and efficient system operation.
  • Train new users and editors on system functionality, including time card adjustments, absence approvals, and report creation.
  • Create and modify reports, extracts, and imports as needed to meet client and internal requirements.
  • Develop clear and concise documentation to support system usage and troubleshooting.
  • Deliver exceptional customer service, ensuring timely and effective resolution of client issues.
Requirements
  • Experience with Time and Attendance systems, preferably with a focus on payroll and HR processes.
  • Familiarity with time tracking, accruals, and attendance management.
  • Strong business analysis, requirements gathering, and documentation skills.
  • Proficiency in Microsoft Office products, including Word, Excel, Access, and Outlook.
  • Experience with Windows 10 and administration of SaaS products.
  • Excellent time management, telephone, and customer service skills.
  • Strong written and verbal communication skills.
  • Project management skills a plus.
  • Experience supporting people remotely and with databases (SQL/CSV/XLS/XML/CSS) a plus.
What We Offer

Today'sHR is an equal opportunity employer, committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, or perceived disability. We offer a competitive salary range of $22.00 to $25.00 per hour, dependent on experience and qualifications.



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