Bilingual Customer Service Representative

4 weeks ago


Cambridge, Massachusetts, United States Sherwin-Williams Full time
Job Description

As a Customer Service Specialist at Sherwin-Williams, you will play a vital role in delivering exceptional customer experiences and driving sales growth. Your primary responsibility will be to work closely with wholesale and retail customers to understand their needs, provide expert advice on our products, and recommend solutions that meet their requirements.

Key Responsibilities:

  • Provide exceptional customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, understanding their business needs and preferences
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Meet or exceed sales targets, driving revenue growth and contributing to the success of the store

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of experience in customer service, sales, or a related field
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups
  • Ability to lift up to 50 pounds, with or without reasonable accommodation
  • Availability to work a variety of shifts, including evenings and weekends

About Us

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to delivering exceptional customer experiences, driving innovation, and fostering a culture of inclusivity and diversity. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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