Customer Service Associate Part-Time Representative

3 weeks ago


Cambridge, Massachusetts, United States LGC Group Full time

Job Description:

We are seeking a highly skilled and motivated Part-Time Customer Service Associate to join our team at LGC Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Enter sales orders into QuickBooks via email and phone.
  • Back-up person for customer relations phone and email.
  • Manage and respond to customer service inquiries, and orders in a timely and thorough manner.
  • Maintain and project a positive attitude and professionalism with customers.
  • Communicate effectively and directly with customers/distributors regarding product availability, delivery and order status.
  • Assist in shipping of product when needed.
  • Assist in maintaining online files.
  • Complete assigned projects as needed.

Requirements:

  • College degree preferred or previous customer relations experience.
  • Ability to prioritize and multitask.
  • Knowledge of QuickBooks preferred but will train.
  • Positive and professional demeanor.
  • Excellent written and verbal skills.
  • Proficient in Excel.

About LGC:

LGC is a leading global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments.

Our high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are valued for their performance, quality, and range.

Our Values:

  • Passion: We are passionate about delivering exceptional customer service and exceeding our customers' expectations.
  • Curiosity: We are curious about our customers' needs and strive to understand their challenges and opportunities.
  • Integrity: We operate with integrity, honesty, and transparency in all our interactions with customers.
  • Brilliance: We strive to be brilliant in everything we do, from delivering exceptional customer service to developing innovative solutions.
  • Respect: We respect our customers' time, resources, and expertise, and we strive to build long-term relationships with them.
  • Equal Opportunities: We believe in equal opportunities for all, and we strive to create an inclusive and diverse work environment.


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