Customer Service Representative

4 weeks ago

Cambridge, Massachusetts, United States Vanco Full time

We are seeking a proactive and Online chat support specialist to support our call center operations, ensuring that HR processes run smoothly, and contributing to a positive and productive work environment.


Key Responsibilities:

Recruitment & Onboarding:
Assist with the recruitment process, including posting job ads, screening resumes, and scheduling interviews. Facilitate the onboarding process for new hires, ensuring they have the necessary resources and information to start their roles effectively.

Employee Relations:
Serve as a point of contact for call center employees regarding HR-related inquiries and concerns. Support employee engagement initiatives and assist in resolving workplace issues in a timely and effective manner.

HR Administration:
Maintain accurate and up-to-date employee records, including attendance, performance, and personal information. Process HR paperwork, including contracts, changes in employment status, and terminations.

Training & Development:
Assist in organizing and coordinating training sessions and development programs for call center staff. Track and report on employee training and development progress.

Compliance & Reporting:
Ensure adherence to company policies and employment laws. Prepare and maintain HR reports related to staffing, turnover, and other relevant metrics.

Support & Coordination:
Collaborate with other HR team members to support various HR functions and initiatives. Coordinate with call center management to address staffing needs and operational requirements.

Requirements:

Education:
Bachelors degree in Human Resources, Business Administration, or a related field

Experience:
Minimum of 2 years of experience in an HR role, preferably in a call center or customer service environment

Skills:
Strong organizational and multitasking skills with attention to detail. Excellent interpersonal and communication skills, with the ability to interact effectively with employees at all levels.

Technical Proficiency:

Proficiency in HR software and MS Office Suite (Word, Excel, PowerPoint).Experience with applicant tracking systems (ATS) and HRIS is a plus.


Problem-Solving:
Ability to handle sensitive information with discretion and maintain confidentiality. Strong problem-solving skills with a proactive approach to resolving issues.

Benefits:

Competitive Salary:
Receive a competitive compensation package reflective of your experience and expertise

Health & Wellness:
Comprehensive health insurance plans, including dental and vision coverage. Wellness programs and gym membership discounts.

Professional Growth:
Opportunities for career advancement through training, mentorship, and access to professional development resources

Work-Life Balance:
Flexible work hours and supportive work environment to help you maintain a healthy work-life balance

Employee Perks:
Generous paid time off, employee recognition programs, and company-sponsored events

Collaborative Environment:
Work in a supportive and team-oriented atmosphere with a focus on fostering professional relationships and achieving shared goals

Retirement Plans:
401(k) plan with company match to support your financial future

Paid Time Off:
Generous vacation, sick leave, and personal days to ensure work-life balance

Professional Development:
Opportunities for training, development, and career advancement within the company

Flexible Work Options:
Potential for flexible work hours or remote work, depending on company policy

Work Environment:
Supportive and inclusive work culture that values each employees contributions

Employee Discounts:
Discounts on company products and services.
Interested candidates should submit a resume and cover letter detailing their qualifications and experience to support their application. The Vanco company is an equal opportunity employer and encourages applications from individuals of all backgrounds.

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