Dispute Resolution Specialist, Payment Operations

5 days ago


Fort Lee, New Jersey, United States Cross River Full time

Overview

Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. With a comprehensive suite of innovative and scalable embedded payments, cards, and lending products, we deliver financial services for millions of businesses and consumers worldwide.

We strive to build infrastructure that promotes access, inclusion, and democratization of financial services. Our strong sense of purpose has led Cross River to be named one of American Banker's Best Places to Work in Fintech for six consecutive years.

The reason behind our success is simple - our agile and collaborative family culture lives within every member of our expanding team. Together, we are at the forefront of technology and innovation, inviting passionate, collaborative, and motivated high performers to join our growing team.

Job Summary

We are seeking a Card Payment Analyst responsible for executing tasks associated with the Dispute Oversight process of Third-Party Agents. The ideal candidate will ensure consistency with policies and procedures, while also assisting in ensuring compliance with changes in the Bank's strategy or lines of business.

Key Responsibilities:

  • Ensure accuracy and timeliness in resolving disputes related to card payments;
  • Develop and maintain knowledge of relevant policies, procedures, and regulatory requirements;
  • Collaborate with internal stakeholders to resolve issues and improve processes;
  • Analyze data to identify trends and areas for improvement;
  • Provide exceptional customer service and support to clients and internal teams;

Requirements:

  • Bachelor's degree in Finance, Accounting, or a related field;
  • 2+ years of experience in dispute resolution, banking, or a related field;
  • Excellent analytical, communication, and problem-solving skills;
  • Strong attention to detail and ability to work accurately under pressure;
  • Able to work collaboratively as part of a team;
  • Familiarity with banking regulations and industry standards;

Benefits

We offer a competitive salary package, including an estimated annual salary of $80,000, along with additional benefits such as health insurance, retirement savings plan, and opportunities for professional growth and development.



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