Customer Service Representative

5 days ago


Fort Lee, New Jersey, United States Commonwealth Business Bank Full time

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Commonwealth Business Bank.

Job Overview:

This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional customer service. As a Customer Service Representative, you will be the primary point of contact for customers, handling their inquiries and transactions efficiently and effectively.

Responsibilities:

  • Process transactions accurately and efficiently
  • Offer bank products and services to customers
  • Handle customer calls and inquiries
  • Accept new stop payment orders and handle return mail
  • Balance data processing reports with Operations Administration
  • Prepare data processing entries for submission to Operations Administration
  • Comply with bank regulations
  • Stay up-to-date on bank products and services
  • Assist the Operations Officer as needed or requested
  • Perform additional duties assigned by management

Requirements:

  • Working knowledge of operations departments
  • Ability to deal effectively with all types of customers
  • Proficiency in basic computer skills
  • Strong interpersonal and communication skills
  • Bilingual – English/Korean preferred

Benefits:

  • A competitive total rewards package
  • Medical, Dental, Vision, and Life Insurance
  • 401k retirement savings plan
  • Paid federal holidays

Estimated Salary Range: $45,000 - $65,000 per year, based on qualifications, level, and location.

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, or military or Veteran status, or any other characteristic protected by law.



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