Customer Service Specialist II
6 days ago
Career Opportunities with 61st Street Service Corp Current job opportunities are posted here as they become available. Customer Service Specialist II #Full Time The Customer Service Specialist II is responsible for handling and resolving incoming phone calls from patients, insurance carriers, and/or physician offices. Responsibilities will include collections of outstanding patient balances, establishing payment arrangements, and updating patient and guarantor accounts with new demographic and insurance coverage information. The Customer Service Specialist II must exhibit professional and courteous behavior at all times during patient and/or client interaction. Job Responsibilities: Expeditiously handle a large volume of calls. Attempt to collect full payment from patient or guarantor. Establish payment arrangements per guidelines and document terms in the billing system. Apply payments collected over the phone to each date of service. Handle customer inquiries, disputes, and complaints. Escalate contentious complaints to supervisor or higher management. Obtain all insurance, demographic, and guarantor information and update patient profile, as well as bill third party payers as appropriate. Perform other job duties as required and assigned. Job Qualifications: High school graduate or GED certificate is required. A minimum of 1 year of experience in a physician billing or third party payer environment. Must demonstrate an understanding of contracts, insurance benefits, exclusions, and other billing requirements, as well as claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations. Candidate must demonstrate the ability to understand and navigate the payer adjudication process. Patient financial and practice management system experience in Epic or other electronic billing systems is preferred. Knowledge of medical terminology is preferred. Previous call center/claims experience in an academic healthcare setting is preferred. Hourly Rate Ranges: $22.78 - $30.77 Note: Our salary offers will fall within these ranges, taking into account experience, skill set, and other differentiating factors including education. 61st Street Service Corporation At 61st Street Service Corporation, we are committed to providing our clients with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive benefit package to eligible employees, including healthcare and various other benefits, including paid time off to promote a healthy lifestyle. We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws. #J-18808-Ljbffr
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Customer Service Specialist II Full Time
4 weeks ago
Fort Lee, United States 61st Street Service Corp Full timeJob Summary: The Customer Service Specialist II is responsible for handling and resolving incoming phone calls from patients, insurance carriers and or physician offices. Responsibilities will include collections of outstanding patient balances, establishing payment arrangements, updating patient and guarantor account with new demographic and insurance...
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Patient Access Specialist II
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Fort Lee, United States 61st Street Service Corp Full timeThe Patient Access Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general department information. The Patient Access Specialists are experienced professionals that deliver...
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Fort Lee, United States 61 Street Service Corporation Full timeJob DescriptionJob DescriptionThe Patient Access Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general department information. The Patient Access Specialists are...
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Customer Service Specialist I Full Time
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Fort Lee, United States 61st Street Service Corp Full timeJob Summary: The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers and or physician offices. Responsibilities will include collections of outstanding patient balances, establishing payment arrangements, updating patient and guarantor account with new demographic and insurance...
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Customer Service Specialist II
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Customer Service Specialist II
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Customer Service Specialist II
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Customer Service Specialist II
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Customer Service Specialist II
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Customer Service Specialist II
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Fort Washington, United States Aon Full timePosting Description: Aon is looking for a Customer Service Specialist II! As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Aon Affinity Healthcare Model Office in Fort Washington, PA. Aon is in the business of better decisions At Aon, we shape decisions for the...
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Collections Specialist
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Customer Service Specialist II
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Fort Washington, United States Aon Full timeAon Is Looking For A Customer Service Specialist IIA high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.This position will support Aon's Affinity Insurance Services group in the AICPA Insurance Programs Department and will be based out of the Fort Washington, PA office...
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