Product Support Specialist

2 days ago


Stafford, Texas, United States Neuralog Enterprises, Inc. Full time
Job Overview

Neuralog Enterprises, Inc. is seeking a skilled Product Support Technician to join our team. As a Product Support Technician, you will play a crucial role in ensuring the smooth operation and customer satisfaction of our products.

Key Responsibilities
  1. Troubleshooting and Resolution: Handle technical requests from customers and in-house production, identify problems, and find effective solutions.
  2. Documentation: Log details of issues and resolutions for future reference and reporting to the engineering department.
  3. Customer Interaction: Communicate with customers to understand their issues and provide timely support.
  4. Installation and Configuration: Set up and configure hardware and software as needed.
  5. Collaboration: Work with various departments, such as engineering and sales, to improve product performance and customer satisfaction.
Requirements

We are looking for a candidate with a documented job history that includes a technical background, encompassing both software and hardware knowledge, troubleshooting, problem-solving, team collaboration, and customer service expertise. This is not an entry-level position and requires 2+ years of applicable experience.

The ideal candidate will have exposure to a variety of computer applications, databases, remote access applications, and network configurations. Exceptional communication skills are needed to manage interactions with a culturally diverse customer and reseller base. Ability to de-escalate and prioritize well interactions with customers while delivering world-class customer satisfaction is also required.

Prior experience within a care center or remote support center managing service events via a ticketing system is preferred. Enthusiasm for investigating and resolving challenging issues, building a structured plan of action to resolve while keeping customers informed on progress and delivering a positive outcome is essential.

Knowledge of structured methodology to resolve an issue, such as 5-step troubleshooting, is also required. Prior field service experience repairing, troubleshooting electro-mechanical commercial products on location at customer sites is a plus. Graphics and/or application support experience is also desirable.

What We Offer

Neuralog Enterprises, Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to providing our employees with a positive and supportive work environment.



  • Stafford, Texas, United States Chart Industries Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our dynamic team at Chart Industries. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and effective support to...

  • Production Specialist

    2 weeks ago


    Stafford, Texas, United States Rose International Full time

    Job SummaryRose International is seeking a skilled Production Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the efficient and accurate processing of mail and documents.Key ResponsibilitiesMail Processing: Operate machines that print and process materials such as statements, health insurance cards,...


  • Stafford, Texas, United States Link Staffing Full time

    LINK Staffing Services is collaborating with a globally recognized client to fill available Bilingual Customer Support Specialist positions. These roles are Direct Hire (Permanent Placement) opportunities with a reputable and established organization. You will be part of a team-oriented atmosphere that promotes openness, transparency, and accountability at...


  • Stafford, Texas, United States Link Staffing Full time

    LINK Staffing Services is collaborating with a globally recognized client to fill open positions for Bilingual Customer Support Specialists. These roles are Direct Hire (Permanent Placement) opportunities within a reputable and established organization. You will become part of a team-oriented environment that values openness, transparency, and accountability...


  • Stafford, Texas, United States Link Staffing Full time

    LINK Staffing Services is collaborating with a globally recognized organization to fill open positions for Bilingual Customer Support Specialists. These roles are Direct Hire (Permanent Placement) opportunities within a reputable and established company. You will become part of a team-oriented environment that promotes openness, transparency, and...

  • Production Specialist

    3 weeks ago


    Stafford, Texas, United States Rose International Full time

    Job SummaryRose International is seeking a highly skilled and detail-oriented Production Generalist to join our team. As a Production Generalist, you will be responsible for setting up and operating various printing and sorting machines, ensuring accurate production and quality control.Key Responsibilities:Machine Operation: Operate machines that print...


  • Stafford, Texas, United States U S Expediters LLC Full time

    Job OverviewAre you passionate about assisting others? Do you seek to enhance your professional abilities? Read on to discover more about this opportunity.We are a leading online retailer specializing in CPAP devices for Sleep Apnea treatment, established in 1999. Our operations are based in Houston, and we also provide a community forum for CPAP...


  • Stafford, Texas, United States U S Expediters LLC Full time

    Job OverviewAre you passionate about assisting others? Are you eager to enhance your professional abilities? Read on to discover more about this opportunity.We are a leading online retailer specializing in CPAP equipment for Sleep Apnea treatment, established in 1999. Our company operates with a commitment to serving CPAP users effectively.Position...


  • Stafford, Texas, United States General Technologies, Inc. Full time

    Mechanical Assembly Specialist RoleGeneral Technologies, Inc. is looking for a dedicated Mechanical Assembly Specialist to become an integral part of our production team. This position focuses on the assembly of mechanical components into finished products and involves supporting various operations within the workshop.Key Responsibilities:Assemble custom...

  • Production Manager

    2 weeks ago


    Stafford, Texas, United States Aramark Uniform Services Full time

    Job SummaryAramark Uniform Services is seeking a highly skilled Production Supervisor to oversee daily production activities in a fast-paced industrial laundry environment. The successful candidate will be responsible for ensuring the safe and efficient operation of production processes, supervising a team of production employees, and contributing to the...


  • Stafford, Texas, United States Puffer-Sweiven Full time

    Job Title: Application SpecialistWe are seeking a highly skilled Application Specialist to join our team at Puffer-Sweiven. As an Application Specialist, you will play a critical role in designing, configuring, testing, and documenting user applications in various software products.Key Responsibilities:Design and configure complex systems, including DCS...


  • Stafford, Texas, United States Burlington Full time

    Are you ready to embark on a rewarding journey with one of the leading off-price retail chains in the country? Join Burlington Stores, Inc. as an Inventory Specialist. If you thrive in a dynamic environment and possess excellent organizational abilities while collaborating effectively with a team, this position may be the perfect fit for you.As an Inventory...

  • Production Assembler

    4 weeks ago


    Stafford, Texas, United States CooperSurgical Full time

    About CooperSurgical:CooperSurgical is a prominent organization in the field of fertility and women's health, committed to enhancing the healthcare experiences of women, infants, and families during critical moments in life.Role Overview:As a Production Assembler, you will play a vital role in our manufacturing process, contributing to the development of...


  • Stafford, Texas, United States Burnett Specialists Staffing & Recruiting Full time

    Job SummaryBurnett Specialists Staffing & Recruiting is seeking a skilled Electrical/Mechanical Assembler to join our team in a manufacturing environment. As an Assembly Line Technician, you will be responsible for assembling and testing electrical and mechanical components, working with blueprints and schematics to ensure accurate and efficient...


  • Stafford, Texas, United States Parker Full time

    About the Role:Parker is seeking a skilled Hose Assembly Specialist to join our team. As a key member of our production team, you will be responsible for performing a variety of standardized operations, including cutting, processing, and assembling thermoplastic hoses and connections.Key Responsibilities:Perform a variety of standardized operations to...


  • Stafford, Texas, United States Wingstop Full time

    As a vital member of our administrative team, you will thrive in a dynamic environment, delivering essential support to various Wingstop restaurant locations. The successful candidate will possess a comprehensive knowledge of Microsoft Office, demonstrate exceptional communication abilities, and exhibit a keen attention to detail. This role is entry-level...


  • Stafford, Texas, United States Rentokil Initial Full time

    Pest Control Specialist Job DescriptionJob SummaryWe are seeking a highly motivated and detail-oriented Pest Control Specialist to join our team at Rentokil Initial. As a Pest Control Specialist, you will be responsible for conducting inspections, selecting and implementing solutions to remedy pest presence, and providing exceptional customer service.Key...


  • Stafford, Texas, United States iMedX, a RapidCare Group company Full time

    Position OverviewiMedX, part of the Rapid Care Group, is on the lookout for a Medical Language Specialist to join our team in a remote capacity. The successful applicant will possess proficiency in utilizing online pathology systems such as PowerPath, Epic Beaker, Winscribe, and eScription One.Key ResponsibilitiesRole: Medical Language SpecialistEmployment...


  • Stafford, Texas, United States Burnett Specialists Staffing & Recruiting Full time

    Job Summary:Burnett Specialists Staffing & Recruiting is seeking a skilled Electrical/Mechanical Assembler to join our team. As an Electrical/Mechanical Assembler, you will be responsible for assembling electrical and mechanical components, working on a general assembly line setup, and ensuring high-quality products.Key Responsibilities:Assemble electrical...

  • Assembly Specialist

    2 weeks ago


    Stafford, Texas, United States Aerotek Full time

    Job Title: Assembly SpecialistJob Summary:Aerotek is seeking an experienced Assembly Specialist to join our team. In this role, you will be responsible for assembling complex mechanical components and equipment according to specifications and blueprints. This is a contract-to-hire position with a duration of 560 hours, working on-site in a manufacturing...