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Product Support Specialist

2 months ago

Stafford, Texas, United States Chart Industries Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our dynamic team at Chart Industries. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Act as the primary point of contact for customers, resolving issues and answering questions in a professional and courteous manner.
  • Collaborate with internal teams, including sales, production, and quality assurance, to ensure seamless communication and resolution of customer inquiries.
  • Develop and maintain a deep understanding of our products and services, as well as industry trends and best practices.
  • Identify and capitalize on opportunities to upsell and cross-sell our products and services to existing customers.
  • Meet and exceed customer satisfaction targets, while maintaining a high level of professionalism and courtesy in all interactions.
Requirements
  • 5+ years of experience in a customer-facing role, preferably in a manufacturing or industrial setting.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
  • Proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
  • Bilingual (Spanish) is a plus.
  • Ability to work in a fast-paced environment, handling multiple inquiries and priorities simultaneously.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.