Client Support Specialist

2 weeks ago


Stafford, Texas, United States U S Expediters LLC Full time
Job Overview

Are you passionate about assisting others? Are you eager to enhance your professional abilities? Read on to discover more about this opportunity.

We are a leading online retailer specializing in CPAP equipment for Sleep Apnea treatment, established in 1999. Our company operates with a commitment to serving CPAP users effectively.

Position Summary

Customer Service Representatives (CSRs) play a crucial role in delivering support to customers throughout their purchasing journey and embodying our brand's voice.

The ideal candidate will be adept at managing various communication channels, including phone, email, and live chat. Proficiency in web browsing is essential for executing order processing tasks. Strong communication skills are a must, as candidates will guide customers through moderately complex scenarios. Previous knowledge of Sleep Apnea is not a prerequisite.

Key Responsibilities

  • Handle incoming calls and conduct follow-up calls to existing customers (no cold outreach)
  • Manage returns efficiently
  • Process online orders accurately
  • Assist customers with troubleshooting clinical and technical inquiries
  • Respond to customer emails promptly
  • Verify and attach prescriptions related to customer orders
  • Follow up on pending orders and prescriptions to ensure timely shipping
  • Perform additional duties as assigned

Required Skills

  • Excellent verbal and written communication abilities
  • Fast and accurate typing skills
  • Comfortable using web-based tools
  • Proficient in email functionalities (CC, BCC, etc.)
  • Able to navigate multiple web browser tabs (Chrome or Firefox)
  • Quick learner of new web tools
  • Experience with instant messaging (live chat) services
  • Strong multitasking capabilities
  • Adept at analyzing information and providing responses
  • Self-motivated and eager to learn
  • Positive and collaborative team player
  • Prior experience in customer service or call center environments
  • Ability to assist customers in resolving clinical and technical questions, both pre- and post-sale (training provided)
  • Navigate our website and utilize FAQs to assist customers with product specifications and performance inquiries
  • A genuine desire to help customers daily and a commitment to continuous improvement.

Training Program

Comprehensive paid training is provided before new hires engage directly with customers.

This training is intensive and requires the assimilation of a significant amount of information in a brief period. The team comprises individuals who have successfully completed this process.

Training will cover essential knowledge about Sleep Apnea and the products designed to treat it.

Background Verification

Criminal background checks are conducted as part of the hiring process.

Employee Benefits

Paid Time Off, retirement plans, and healthcare benefits are available following the completion of the probationary period.

Regular performance reviews are conducted monthly, with annual evaluations that may lead to merit increases and bonus opportunities.

All benefits and policies are subject to change.

Work Environment & Schedule

This role requires in-office attendance. Employees will be provided with necessary equipment, including a company PC, monitors, keyboard, and mouse. Customer Service Representatives are expected to work a minimum of 40 hours for full-time positions.

The in-office schedule consists of 8-hour shifts, typically between 7:30 AM and 5:30 PM, Monday through Friday. However, if assigned to phone duties, the schedule may vary, with hours potentially extending to any shift during operational hours.



  • Stafford, Texas, United States U S Expediters LLC Full time

    Job OverviewAre you passionate about assisting others? Do you seek to enhance your professional abilities? Read on to discover more about this opportunity.We are a leading online retailer specializing in CPAP devices for Sleep Apnea treatment, established in 1999. Our operations are based in Houston, and we also provide a community forum for CPAP...


  • Stafford, Texas, United States Link Staffing Full time

    LINK Staffing Services is collaborating with a globally recognized client to fill available Bilingual Customer Support Specialist positions. These roles are Direct Hire (Permanent Placement) opportunities with a reputable and established organization. You will be part of a team-oriented atmosphere that promotes openness, transparency, and accountability at...


  • Stafford, Texas, United States Link Staffing Full time

    LINK Staffing Services is collaborating with a globally recognized client to fill open positions for Bilingual Customer Support Specialists. These roles are Direct Hire (Permanent Placement) opportunities within a reputable and established organization. You will become part of a team-oriented environment that values openness, transparency, and accountability...


  • Stafford, Texas, United States Link Staffing Full time

    LINK Staffing Services is collaborating with a globally recognized organization to fill open positions for Bilingual Customer Support Specialists. These roles are Direct Hire (Permanent Placement) opportunities within a reputable and established company. You will become part of a team-oriented environment that promotes openness, transparency, and...


  • Stafford, Texas, United States Chart Industries Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our dynamic team at Chart Industries. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and effective support to...


  • Stafford, Texas, United States Southeast - Carlton Staffing Full time

    Job OverviewWe are seeking a Project Coordination Specialist for our client in the Southwest Houston area. Ideal candidates will possess a strong work ethic and a commitment to excellence.KEY RESPONSIBILITIES:Position: Project Coordination SpecialistLocation: Southwest HoustonSalary: $45,000 - $60,000, depending on experienceWork Schedule: Monday to Friday,...


  • Stafford, Texas, United States Puffer-Sweiven Full time

    Job OverviewCompany Overview:Puffer-Sweiven has been a leader in providing equipment and services for process control, automation, safety, and reliability for over 75 years. Our mission is to enhance the efficiency and safety of process-intensive facilities by delivering top-quality products, expert technical support, and a knowledgeable team dedicated to...


  • Stafford, Texas, United States W3Global Inc Full time

    Job Description**Job Summary**W3Global Inc is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our sales and customer support team, you will be responsible for managing customer relationships, resolving issues, and driving sales growth.Key Responsibilities:Manage customer interactions to ensure...


  • Stafford, Texas, United States Puffer-Sweiven Full time

    Job Title: Operator Training Systems SpecialistAbout the Role:Puffer-Sweiven is seeking a highly skilled Operator Training Systems Specialist to join our team. As an Operator Training Systems Specialist, you will be responsible for designing, developing, and customizing Operator Training Systems tailored to the unique requirements and processes of our...


  • Stafford, Texas, United States Wingstop Full time

    As a vital member of our administrative team, you will thrive in a dynamic environment, delivering essential support to various Wingstop restaurant locations. The successful candidate will possess a comprehensive knowledge of Microsoft Office, demonstrate exceptional communication abilities, and exhibit a keen attention to detail. This role is entry-level...

  • Assembly Specialist

    3 days ago


    Stafford, Texas, United States Aerotek Full time

    Job Title: Assembly SpecialistJob Summary:Aerotek is seeking an experienced Assembly Specialist to join our team. In this role, you will be responsible for assembling complex mechanical components and equipment according to specifications and blueprints. This is a contract-to-hire position with a duration of 560 hours, working on-site in a manufacturing...


  • Stafford, Texas, United States Jobot Full time

    Join a Company that Values Dedication and IntegrityThis opportunity is presented by Jobot.Salary Range: $55,000 - $75,000 annuallyAbout Us:We are a leading national contracting firm, publicly traded and currently in an expansion phase. We are looking to enhance our accounting team to better support our operational needs.Why Work With Us?We offer exceptional...


  • Stafford, Texas, United States Southwest - Carlton Staffing Full time

    Job DescriptionWe are seeking a highly skilled Bilingual Evictions Specialist to join our team at Southwest - Carlton Staffing. As a key member of our team, you will be responsible for handling evictions and court filings with precision and attention to detail.Key Responsibilities:File and set up petitions, writs of possession, and court files with accuracy...


  • Stafford, Texas, United States General Technologies, Inc. Full time

    Mechanical Assembly Specialist RoleGeneral Technologies, Inc. is looking for a dedicated Mechanical Assembly Specialist to become an integral part of our production team. This position focuses on the assembly of mechanical components into finished products and involves supporting various operations within the workshop.Key Responsibilities:Assemble custom...


  • Stafford, Texas, United States Firetron Inc Full time

    Job SummaryWe are seeking a highly skilled Payroll Specialist to join our team at Firetron Inc. As a Payroll Specialist, you will be responsible for managing all aspects of certified payroll, including preparing reports, collecting data, and overseeing employee payments.Key ResponsibilitiesPayroll Management: Develop a deep understanding of payroll processes...


  • Stafford, Texas, United States Jobot Full time

    As a Cloud Operations Specialist, you will be pivotal in establishing development pipelines that enable our client to remain at the forefront of software advancements.About Jobot Consulting:Join a national leader in construction contracting. This role offers a contract opportunity with the potential for permanent placement, along with world-class benefits...


  • Stafford, Texas, United States Sonic Automotive Full time

    Position Overview:As an Automotive Sales Specialist at Sonic Automotive, you will be a key player in delivering an exceptional customer experience. Your role will involve guiding clients through the entire vehicle purchasing journey, ensuring they feel informed and valued.About Sonic Automotive:Sonic Automotive is a leader in the automotive retail industry,...


  • Stafford, Texas, United States Burlington Full time

    Are you ready to embark on a rewarding journey with one of the leading off-price retail chains in the country? Join Burlington Stores, Inc. as an Inventory Specialist. If you thrive in a dynamic environment and possess excellent organizational abilities while collaborating effectively with a team, this position may be the perfect fit for you.As an Inventory...


  • Stafford, Texas, United States Sonic Automotive Full time

    About the Role:EchoPark Automotive is seeking a highly skilled Financial Document Specialist to join our team. As a Financial Document Specialist, you will play a critical role in the smooth and accurate review of all paperwork required to complete the sale of vehicles at our store.Key Responsibilities:Assist with the final steps of the purchase process,...


  • Stafford, Texas, United States Chart Industries Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our dynamic team at Chart Industries. As a key member of our global support team, you will be responsible for providing exceptional customer service and support to our clients worldwide.Key ResponsibilitiesCustomer Support: Provide timely and effective...